Operations Manager for DTC Ecommerce brand

Location: New Delhi, India (Hybrid – on-site but partly remote)
Employment Type: Full-time
Industry: Health & Wellness / Supplements / E-commerce

About Us

Enhanced Labs is an international supplement company in the bodybuilding and biohacking space. Our mission is to empower individuals to optimize their health, performance, and overall well-being through innovative, science-backed products. We are committed to delivering cutting-edge solutions that enhance physical and cognitive capabilities, enabling our customers to reach their full potential.

With a strong digital-first approach and a growing presence in multiple markets, we are looking for a results-oriented Operations Manager to oversee and streamline our day-to-day logistics, procurement, and order fulfillment — with a strong emphasis on Shopify-based operations.

Role Overview

The Operations Manager will play a pivotal role in optimizing our e-commerce workflows, managing suppliers, overseeing inventory, ensuring a seamless customer delivery experience, and overseeing day-to-day operations. This role requires someone analytical, detail-oriented, and experienced in Shopify backend management, procurement, and cross-functional operations within a DTC environment.

Key Responsibilities

• Oversee day-to-day e-commerce operations using Shopify, including order tracking, shipping coordination, and inventory accuracy
• Manage procurement and supply chain processes: vendor communications, POs, restocking, and demand forecasting
• Ensure timely product fulfillment by coordinating with 3PLs, warehouses, and courier partners
• Monitor and optimize inventory levels to prevent stockouts or overstock situations
• Collaborate with Marketing, Finance, and Customer Support teams to ensure smooth campaign and sales execution
• Maintain and analyze operations dashboards (orders, inventory, fulfillment times, cost per order, etc.)
• Ensure SOPs are documented, efficient, and followed across operational workflows
• Identify areas for automation, cost-saving, and efficiency improvements across systems and tools
• Coordinate with international vendors, customs brokers, and logistics providers for cross-border shipments

✅ Requirements & Qualifications

• 3+ years of experience in e-commerce operations, logistics, or supply chain management
• Strong hands-on experience with Shopify, including backend operations, app integrations, and fulfillment workflows
• Solid understanding of procurement, inventory planning, and vendor management
• Experience working with 3PL providers, warehouses, and shipping platforms
• Proficiency in tools like Excel/Google Sheets, project management software and inventory platforms
• Strong analytical and organizational skills with high attention to detail
• Excellent communication skills for cross-functional coordination
• Experience in the health, wellness, or supplements industry is a plus

What We Offer

• Competitive salary and performance bonuses
• Flexibility through a hybrid work setup
• A passionate, collaborative team environment
• High-impact role in a mission-driven company
• Opportunities for professional growth and global exposure