Operations Support Assistant

Job Title

• Title: Operations Support Assistant


• Department: Academic


• Location: Sector - 62, Noida, India

About the Role

Introduction – the ‘why’

This role offers a great opportunity to be at the centre of day-to-day office operations, supporting essential administrative and IT coordination activities. It is ideal for individuals looking to build a strong foundation in operations, workplace management, and cross-functional collaboration within a global organization.

As many candidates exploring this role may already be working, this position provides a positive career move by offering exposure to multiple functions including IT, HR, procurement, and facilities management. It enables you to develop operational expertise while supporting the smooth functioning of a dynamic office environment aligned with organizational goals.

The role is particularly interesting as it combines administrative coordination with hands-on IT support, vendor interaction, and employee-facing responsibilities. You’ll engage with workplace teams, IT systems, and operational processes, contributing directly to an efficient and well-supported office environment.

Opportunity – the ‘what’

In this role, you will manage a variety of administrative and IT support activities, ensuring seamless day-to-day office operations.

Key responsibilities include:

• Managing office supplies, tracking inventory, and maintaining accurate records


• Supporting reporting, documentation, and operational record-keeping


• Coordinating with facility management for office upkeep and workplace changes


• Collaborating with workplace teams on events and facility-related initiatives


• Monitoring and managing employee attendance systems, ensuring accuracy and timely updates


• Maintaining employee seating plans and coordinating guest arrangements

IT and Technical Support:

• Acting as the primary point of contact for IT-related issues in the office


• Facilitating resolution of hardware, software, and network issues


• Escalating unresolved issues to IT teams and following up for closure


• Acting as a liaison between end-users and IT teams


• Managing IT inventory, including tagging assets and maintaining stock records


• Coordinating procurement requirements and handling vendor interactions


• Managing stock receipt, storage, and invoice handover for payment processing


• Supporting joiner and leaver IT asset allocation and return


• Liaising with GTSD and AWFIS teams for network, printing, and access issues


• Coordinating site access for IT engineers when required

Cross-functional collaboration:

• Partnering closely with HR, IT, and SAP teams for administrative and operational needs


• Supporting onboarding and offboarding processes from an admin and IT perspective

Impact of the role:

• Ensures smooth functioning of daily office operations


• Improves employee experience through efficient support systems


• Maintains operational accuracy and timely issue resolution


• Supports cross-functional alignment across HR, IT, and facilities

About You

Essential Criteria

• Basic knowledge of Windows/Mac OS


• Good working knowledge of MS Office tools


• Strong record-keeping and organizational skills


• Good English language and communication skills


• High attention to detail and ability to follow instructions accurately


• Ability to respond promptly and manage tasks efficiently

Desirable Criteria

• Familiarity with attendance and facility management tools


• Understanding of IT ticketing systems

Queries

• Please contact [email protected] with any queries relating to this role.

Salary

• Dependent on skills and experience

Please apply on Careers.oup.com.