Operations Technical Learning and Development Specialist

Brief Job Description: 

The technical writer develops policies, plans, reports and technical training material for the electrical industry.  They will support the Training and Field Service departments by developing customized electrical maintenance programs and technical and safety training manuals and presentations for customers. 

Responsibilities:

• The Technical Writer is responsible for generating innovative ideas for content while working both independently and collaboratively as part of a team.  The position research products, services, standards and concepts to be documented.


• Create comprehensive and targeted technical programs and learning materials, including electrical maintenance plans, instructor led training materials, e-learning modules and multimedia content. 


• Work closely with subject matter experts, trainers and other stakeholders to gather information insights. 


• Conduct regular reviews and evaluations of content to ensure it is up to date and technically accurate.


• Interview clients to develop an in-depth understanding of needs for plan development and/or safety and technical training needs and documentation requirements. 


• Produce high-quality documentation that meets applicable standards and is appropriate for its intended clients. 


• Compile and identify technical information from multiple sources.


• Create Electrical Maintenance Program (EMP) reports based on input from site auditors.


• Create technical narratives, instructions, procedures or policies based on multiple source data.


• Write and edit technical documents including procedural documentation such as EMPs and training materials such as manuals and presentations.


• Assess clients’ needs for technical and procedural documentation and adjust tone and technical terms used to meet requirements and expectations.​ 


• May be required to travel approximately 10% of the time.

Competencies:

​To perform the job successfully, an individual should demonstrate the following competencies: 

• ​Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customer; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. 


• ​Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. 


• ​Interpersonal Savvy - Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse tension. 


• ​Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. 


• ​Negotiating – Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly. 


• ​Time Management – Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly. 

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• A bachelor’s degree in relevant skill of study or a minimum of seven years of relevant experience in technical writing 


• At least 5 years of professional experience developing technical documentation in the electrical industry.


• Familiarity with e-learning authoring tools and learning management systems.


• Strong writing, editing, proofreading, layout and design, professional printing/publishing skills are essential.


• Manage multiple projects/tasks simultaneously. Demonstrate ability to plan, set priorities, organize and coordinate work with others. 


• Project management skills including planning work, prioritizing and managing details, keeping multiple tasks/projects on track, using time well and delivering results with tight deadlines.


• Ability to interpret technical drawings and related technical documentation and present complex information in clear, concise text and pictures. 


• Must be technically proficient with Microsoft Office suite i.e. Excel, Word, Outlook, Project, PowerPoint