Payment Lifecycle Specialist

Company : JPMorgan Chase

Job Type : Full Time

Bengaluru, India

Job Description - Payment Lifecycle Specialist

Description

Are you ready to be at the forefront of digital payment innovation? Join our Payments Operations team and make a meaningful impact by ensuring seamless financial transactions. This is your opportunity to grow your career in a fast-paced environment, where your contributions will be valued and your skills will be honed.

As a Payment Lifecycle Specialist IV within Payments Operations, you will play a crucial role in the smooth transfer of funds between various parties. Working under regular supervision, you will help maintain our reputation for excellent service and secure financial transactions. Your responsibilities will include payment processing across various products, such as the transfer of funds between financial institutions, cardholders, merchants, corporate and retail clients, and the reconciliation of purchase and sales options, futures, or securities. This may involve sanctions screening, payment investigations, funds control, exception processing, resolving reconciliation breaks, and invoicing or cash management activities.

Job responsibilities

Monitoring and processing workflow queues within the SWIFT applications escalating to managers for high impacting or high-volume exceptions
Able to understand the day-to-day workload distribution and ensure that all requests are completed within established SLAs
Completing complex investigation across several internal applications
Responding to internal client enquiries via phone, e-mail, instant message etc.
Working in partnership with the Manila site in a global team
Participating in quality assurance (QA) feedback sessions
Understanding and attesting to the firm wide and departmental risk, control and compliance policies and completing all mandatory risk and compliance training
Assist in the collation and management of QA and KPI stats
Processing internal and external requests for RMA utilizing functionality with the messaging platforms and adhering to timeframes as outlined in SLA.
Supporting local management to oversee and assist in providing priorities and appropriate direction to manage workflow and assign tasks ensuring all deadlines are met in accordance with established standards and operating procedures.
Processing SWIFT relationship RMA requests and business specific requests across the SWIFT application

Required Qualifications, Skills and Capabilities:

Excellent analytical skills/strong attention to detail
Escalation skills
Excellent time management and organisational skills
Ability to prioritise multiple tasks and bring tasks to completion within established timeframes
Dealing with client enquiries
Clear and concise verbal and written communication
Experience working with remote teams
Working knowledge of MS Office

Preferred Qualifications, Skills and Capabilities:

SWIFT knowledge
Financial institution experience

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Payment Lifecycle Specialist

Job Description - Payment Lifecycle Specialist

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