As the Practice Delivery Leader for the SAP Practice at Wipro Technologies, you will be the key figure responsible for overseeing the comprehensive delivery lifecycle of SAP solutions within your designated region. This leadership role demands a strategic mindset to balance innovation, financial performance, and customer satisfaction, while ensuring seamless execution across multiple client accounts.
You will spearhead initiatives to maintain a consistent and profitable pipeline through effective delivery management, acting as the primary escalation point for delivery concerns and collaborating closely with cross-functional teams including Sales, Sub-practice leads, and Talent Engineering. By setting the standard for operational excellence and embedding AI-driven innovations, you will elevate client experiences and drive sustained growth in the SAP space.
Key Responsibilities
1. Customer Success & Delivery Excellence
Lead end-to-end delivery ensuring achievement of business outcomes, contractual commitments, SLAs, delivery milestones, and quality standards.
Build trusted customer relationships, manage governance, risks, escalations, and stakeholder expectations, and drive customer advocacy through consistent delivery excellence.
Enhance delivery predictability, operational rigor, and customer experience through effective execution and outcome-focused delivery management.
2. Business Growth & Commercial Performance
Drive delivery-led growth by identifying expansion opportunities, supporting sales pursuits, and converting opportunities into revenue across accounts, sectors, clusters, and service lines.
Optimize profitability, utilization, cost efficiency, and revenue realization while minimizing revenue leakage.
Partner with sales and account teams to accelerate growth, strengthen commercial performance, and maximize business value.
3. AI-Led Innovation, Automation & Operational Excellence
Lead adoption of AI, GenAI, Agentic AI, automation, and hyper-automation to transform delivery models, enhance customer outcomes, and improve productivity.
Drive continuous innovation through process transformation, reusable assets, accelerators, frameworks, delivery IP, and data-driven decision making.
Leverage AI-led insights and intelligent operations to improve scalability, efficiency, quality, responsiveness, and business performance across delivery portfolios.
4. Governance, Risk & Talent Leadership
Establish best-in-class delivery governance, assurance, compliance, financial controls, and risk management practices to improve operational resilience and delivery predictability.
Ensure effective resource planning, vendor management, forecasting, and operational controls while maintaining adherence to organizational standards.
Build a future-ready organization through leadership development, succession planning, capability building, mentoring, and a culture of innovation, collaboration, accountability, and high performance.
Mandatory Skills: SAP Activate Methodology
Experience: >10 YEARS
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