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Practice Lead - Delivery

Job Description - Practice Lead - Delivery

About the Role:

As the Delivery Head, you will be a pivotal leader responsible for overseeing the end-to-end delivery of data and AI projects within Client Technology. Reporting to senior leadership, you will drive strategic initiatives with a good understanding of the client's requirements. This role demands a blend of technical acumen, leadership prowess, customer-centric thinking, and deep business analytical expertise. 

Responsibility:
  • Lead Delivery Operations: Oversee the planning, execution, and delivery of complex data and AI projects, ensuring on-time, on-budget completion while maintaining high quality standards. 
  • Drive Automation and Innovation: Identify opportunities for process automation, implement innovative solutions to enhance efficiency, and integrate AI-driven tools to streamline delivery workflows. 
  • Team Growth and Development: Build, scale, and mentor high-performing teams, focusing on people's development through coaching, performance management, and skill-building programs to foster a culture of excellence. 
  • Customer Engagement: Act as a key client interface, demonstrating deep customer savvy to understand needs, manage expectations, and deliver tailored solutions that exceed objectives. 
  • Performance Optimization: Monitor and improve key metrics such as project margins, resource utilization, and team productivity; implement strategies to grow the delivery team while enhancing profitability. 
  • Strategic Collaboration: Partner with cross-functional teams (e.g., product, engineering, sales) to align delivery with business goals, incorporating data/AI product thinking to influence roadmap and innovation. 
  • Best Practices & Compliance: Ensure adherence to best practices in data governance and security and drive continuous improvement initiatives. 


Requirements

  • Minimum 10+ years of experience in delivery leadership roles within data, AI, or technology services, with at least 5 years demonstrating strong customer savvy in client-facing environments. 
  • Proven track record of handling large-scale project deliveries and growing teams, with a focus on improving margins, utilization rates, and overall operational efficiency. 
  • Strong expertise in data/AI product thinking, including experience with AI/ML frameworks, data pipelines, and product lifecycle management. 
  • Demonstrated success in automation and innovation, such as implementing robotic process automation (RPA), AI-driven tools, or efficiency-enhancing technologies. 
  • Exceptional business analytical skills: structured problem definition, blending deep business acumen to translate complex data into actionable, evidence-based business recommendations and outcomes. 
  • Excellent communication, problem-solving, and stakeholder management abilities; the ability to thrive in a collaborative, innovative culture. 


Benefits

Competitive compensation with performance-based incentives and strong growth upside

  • Comprehensive health and wellness benefits
  • Flexible time off and company holidays
  • Remote, hybrid, and flexible work options (role dependent)
  • Opportunities for rapid professional growth in a modern data ecosystem
  • A collaborative, low-bureaucracy environment with real ownership and measurable impact
  • Clear growth paths as the company scales

Modern is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.

If you are passionate about data-driven innovation, building impactful solutions, and growing in a high-ownership environment, we’d love to have you join us on this journey.


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