Principal Service Assurance Advisor

Meet Our Team:

Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the world's largest and most sophisticated enterprises. Pega's applications, available on-premises or in the cloud, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients' strategic business needs. Pega's clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use and global scale. 

We are a passionate team who guide clients to use our cutting edge architecture by modernizing their existing applications. Simply put, we modernize our clients. We work closely with clients and provide technical guidance, solutions to complex issues, retrofit the on-prem deployments to fit in our Pega Cloud architecture so our Clients can benefit from leveraging latest Pega features and Keeping current as part of the as-a-service initiative. We are fun and on constantly on steep learning curve. Apart from providing technical guidance on Modernization, we use our experience from the client engagements to build tools that helps clients with modernization assessment around the gaps, estimation.

Picture Yourself at Pega:

Pega is changing the way the world builds software and the dynamic Journey teams help in focusing on implementing strategic solutions to real business challenges. We expect engineers to apply critical thinking to all AI‑generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy‑driven integration, and you will play an active role in that journey.

This is your chance to be part of a team that builds a lightweight and extendible infrastructure to be able to collect, monitor, analyse and draw insights from the data at scale.

Pega is staying on the cutting edge of technology, this is your chance to get your hands on working on leading technologies to solve interesting problems.

Senior Cloud Delivery Specialist, Migrations, in this role, you’ll help Pega’s customers successful and in ensuring that they have the best experience using Pega Cloud services. He / She will work with customer teams or Pega’s partners to ensure a seamless migration and upgrade experience for the customer. It is also an endeavour of the migration service team to build automation into the migration process with tools and accelerators.

What You'll Do at Pega:

60% Customer/Client Engagement,  application design & development

• Engage with Clients to plan and execute, migration and/or upgrade projects across the application lifecycle and route to live/production


• Provide SME support to clients or regional Service Assurance team members on Modernization for identified migration gaps/issues


• Multitask and work during production crisis situations


• Troubleshoot infrastructure issues, analyze issues across database, cloud, middleware and DevOps stack


• Demonstrated customer-facing skills including expectation management, communication skills, information management


• Design & develop new or enhance existing automation tools in new applications modernization journey (upgrade/migration)

20% Collaboration with internal teams, Innovation

• Contribute to ideas and suggestions for Process/Product improvement


• Collaborate with multiple Tribes and Alliances while also ensuring timely and regular customer updates by owning challenges.


• Collaborate with global teams to remove impediments/blockers in order to keep issue investigations moving forward to meet established deadlines

10% Guide & coach the team on Modernization

• Mentor new members in the team on technical and process front. Provide timely help in case of highly challenging modernization issues

10% Skill development & technology learning

• Advanced teamwork skills with the ability to collaborate and negotiate with other groups like SRT and manage conflict

Who You Are:

You demonstrate a strong Growth Mindset—embracing curiosity, continuous learning, and adaptability in a fast‑changing technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles.

·You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, quality‑driven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement.

Senior Service Assurance Advisor, Modernization is a highly driven technical customer– facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change. The individual is an organized self-starter with tenacity, drive, and enjoys working in a collaborative fast-paced environment to ensure swift resolution of issues and an exceptional customer experience. A deep commitment to quality is essential, as well as demonstrated creative troubleshooting skills.

What You've Accomplished:

• Bachelor of Science in Computer Science or related technical discipline


• 7-9 years of professional experience


• 3-5 years of either consulting experience or a technical lead role

• 3+ years Pega Consulting experience - preferred


• CSSA minimum certification


• Strong oral and written communication skills, leadership and poise in pressurized situations


• Strong teamwork skills with the ability to collaborate with other groups


• Strong decision making and problem-solving skills


• Proven ability to interact directly with customers at a technical level


• Ability to gain in-depth knowledge of existing and new Pega products and services


• Initiative and positive attitude


• Professional, organized, efficient and accurate


• Tenacity, drive and the desire to succeed in a fast-paced environment


• Resourceful and creative troubleshooting skills


• Deep commitment to quality


• Additional Preferred Qualifications:

• Knowledge of AWS, PCF, GCP


• Knowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS)


• Knowledge of database administration (Oracle, Postgres)


• Knowledge and experience with Javascript, SQL, and CSS/HTML


• Knowledge of Operating Systems (specifically Windows, Linux)


• Knowledge of Communication protocols and technologies (SOAP, MQ, JMS)"

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products


• Continuous learning and development opportunities


• An innovative, inclusive, agile, flexible, and fun work environment


• Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company


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