Principal Specialist - Business process Analysis

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Who We Are:

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

We are seeking a highly motivated and collaborative to our Business Process Harmonization Agent to join our team at RTX Corporation. This role is dedicated to working across various business entities with objective to streamline utilisation and ease adoption of the recently updated MS365 CRM to the latest cloud version. The ideal candidate will be an effective communicator and facilitator, skilled in process analysis, stakeholder engagement, and change management to ensure seamless integration and standardization across business units.

Expectation of the Role:

• Identify and analyse all CRM users’ business processes.
• Categorize and align all various CRM user processes.
• Lead alignment workshops sessions and communicate with stakeholder.
• Map current and future state processes.
• Define and assist in delivery of change management sessions.
• Set up adoption monitoring tool/system.
   

Qualifications You Must Have:

• Bachelor’s degree in information systems, Business, Engineering, Data Management, or related field.
• 5-8 years of experience in process improvement, business analysis, or digital transformation projects.
• Knowledge of Information Systems, Process Management, Change management or a related field.
• Strong understanding of process mapping, process standardization, and workflow optimization.
• Experience working with enterprise digital tools, such as ERP systems, CRM platforms, or other business management software.
• Proven ability to work collaboratively with cross-functional teams and influence stakeholders at all levels of an organization.
• Excellent analytical, documentation, and problem-solving skills.
• Familiarity with change management methodologies (e.g., Prosci, ADKAR) is a plus.
   

Qualifications We Prefer:

• Strong interpersonal and facilitation skills to build consensus and drive change.
• Detail-oriented and proactive in identifying and addressing potential challenges.
• Adaptable and resilient in a fast-paced and evolving business environment.
   

Shifts/Work Hours:

• Shift Timings: 4:30PM to 1:30AM IST

This role requires flexibility to accommodate stakeholder interactions and support business needs.

Onsite: Hybrid

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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