Process Associate

Company : Deltaclass Technology Solutions Limited

Job Description - Process Associate

JOB SUMMARY

We are looking for a diligent and enthusiastic fresher to join our team as an RCM Customer Service Executive – Voice/Semi Voice. This role involves working closely with healthcare providers to ensure accurate and timely reimbursement for services rendered. The ideal candidate will have strong communication skills and a keen eye for detail. Willing to work in US Shifts.

KEY WORDS

English Language fluency, Night shift, Multi-tasking, Analytical thinking, Problem solving

ESSENTIAL RESPONSIBILITIES:

§ Make outbound calls to healthcare providers and insurers to follow up on claims and payments.

§ Investigate and resolve issues with denied or underpaid claims.

§ Maintain accurate records of all communications and transactions.

§ Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.

§ Update account-wise customer interactions daily.

§ Achieve critical performance targets.

§ Ensure efficiency in line with performance targets and process guidelines.

§ Identify problems and document business requirements using industry knowledge and tools.

§ Follow client process workflows and HCL policy guidelines.

SKILLS AND COMPETENCIES

§ Strong verbal and written communication skills

§ Focus on delivering a positive customer experience

§ Should possess active listening skills

§ Good data entry & typing skills

§ Ability to multitask.

§ Ability to contribute to the process through improvement ideas.

§ Analytical and problem-solving skills on the process.

§ To use sound judgment and take decisions.

FORMAL EDUCATION AND EXPERIENCE

Ø Graduation (any stream)

Ø 0 - 6 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

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About the Company

Deltaclass Technology Solutions Limited

Deltaclass Technology Solutions (DCTS) is an IT Recruitment and Consultancy Services Company, and we are specialised within Technology hiring. - Supply Permanent / Temporary / Project based staffing Solutions. - Our Recruitment Consultants are very well trained to fulfil our clients need. - Operatio...

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Process Associate

Job Description - Process Associate

About the Company

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