Our client is a leading IT Technology & Services Management MNC, dedicated to providing state-of-the-art IT solutions for internal and external customers in the insurance landscape. As part of a major insurance group based in Germany and Europe, the company operates in 26 countries with a strong focus on Europe and Asia. They offer a comprehensive range of insurances, pensions, investments, and services, leveraging cutting-edge technologies such as Cloud, Digital, Robotics Automation, IoT, Voice Recognition, and Big Data science.
Location: Mumbai
Designation: Product Manager
Experience: 6-10 Yrs
Requirements
Application Operations & Enhancements (Must Have)
• Ensure smooth day-to-day operations across multiple applications.
• Develop and deliver minor enhancements based on evolving business needs
Product Ownership (Must Have)
• Take internal responsibility for specific IT products or product groups
• Drive continuous improvements and ensure strategic alignment
ITIL Knowledge
• ITIL knowledge, monitor SLA/KPI adherence, and support continuous service improvement
Vendor Management (Must Have)
• Manage and collaborate with external service providers. Ensure service quality and contract compliance
Escalation & Incident Management
• Manage ticket escalations and general issue resolution. Lead alignment calls with stakeholders as needed
Communication Skills (Must Have)
• Exhibit strong verbal and written communication abilities. Engage effectively with internal teams and external partners
Process Documentation & Compliance
• Create and maintain process documentation. Support knowledge management and demonstrate awareness of compliance and vulnerability remediation practices
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