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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Professional Services Project Manager based in India.
You will lead end-to-end delivery of complex customer implementation projects within a fast-paced, enterprise SaaS environment. This role sits at the center of customer success, delivery execution, and cross-functional coordination, ensuring that deployments are completed on time, within scope, and aligned with business objectives. You will manage multiple concurrent projects, balancing timelines, resources, and stakeholder expectations across both internal teams and external customers. The role requires strong ownership of project outcomes, from initiation through delivery and closure, with a focus on driving adoption and value realization. You will act as a trusted liaison between customers and internal teams, ensuring seamless communication and proactive risk management. This is a highly visible role where your work directly influences customer satisfaction and long-term platform success.
Accountabilities:
- Lead and manage complex customer implementation programs, ensuring successful deployment, adoption, and value realization of enterprise SaaS solutions.
- Own end-to-end project execution including planning, scope definition, timeline management, resource allocation, and delivery tracking.
- Serve as the primary liaison between customers and internal teams such as sales, engineering, product, and support to ensure alignment and smooth execution.
- Track and communicate project progress, risks, dependencies, and ROI metrics to stakeholders in a clear and structured manner.
- Manage changes in project scope, timelines, and cost while ensuring appropriate governance and stakeholder alignment.
- Predict, allocate, and optimize project resources to ensure timely resolution of customer issues during implementation phases.
- Maintain high-quality project documentation, status reports, and standardized delivery artifacts in line with internal methodologies and SOPs.
- Manage escalations effectively across multiple stakeholders, ensuring timely resolution and customer satisfaction.
- Drive continuous improvement in delivery processes, project governance, and customer engagement practices.
Requirements
- 5+ years of experience in customer-facing project or program management roles within a technology or SaaS environment.
- Proven track record of managing multiple complex implementation projects simultaneously across cross-functional teams.
- Strong experience working with external enterprise customers and internal stakeholders including sales, engineering, and product teams.
- Solid understanding of project management methodologies, tools, and best practices, including scheduling, risk management, and governance.
- Strong financial acumen, including understanding of project budgets, margins, revenue impact, and delivery economics.
- Excellent communication and stakeholder management skills, with the ability to present clearly to both technical and executive audiences.
- Experience managing escalations and navigating complex customer environments with professionalism and urgency.
- Familiarity with cloud, data, API integrations, and enterprise SaaS platforms is highly desirable.
- Strong organizational skills, attention to detail, and ability to thrive in fast-paced, dynamic environments.
- Bachelor’s degree in Computer Science, Engineering, or related field preferred.
Benefits
- Competitive compensation package aligned with experience and industry benchmarks.
- Comprehensive health insurance coverage for you and your family.
- Fully paid life insurance coverage for financial protection and peace of mind.
- Flexible working hours and generous paid time off.
- Gym and wellness reimbursement programs.
- Childcare support reimbursement benefits.
- Exposure to global enterprise SaaS implementations and high-impact customer programs.
- Opportunity to work in a fast-growing, customer-centric professional services environment.
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