Program Manager

Leads customer engagement to ensure that it
meets all scope, time, budget and quality expectations,

through planning, controlling and managing
customer projects. Manages corporate, customer and

third party vendor efforts to plan, sell
and implement solutions to customer problems. Responsible

for business as well as team management.

Job Family Definition for Mgr, Progr Mgmt
Office: Responsible for establishing and maintaining the

portfolio and project management
environment based upon Policies, Standards, Customer

Engagement Roadmap and Global Method. May
perform responsibilities as a member of an

Engagement Program Management Office (EPMO)
or as a business unit leader with responsibility

for a portfolio of customer projects.

Management Level Definition:

Applies advanced subject matter knowledge
to solve complex business issues and is regarded as a

subject matter expert. Frequently
contributes to the development of new ideas and methods. Works

on complex problems where analysis of
situations or data requires an in -depth evaluation of multiple

factors. Leads and/or provides expertise to
functional project teams and may participate in crossfunctional

initiatives. Acts as an expert providing
direction and guidance to process improvements

and establishing policies. Frequently
represents the organization to external customers/clients.

Exercises significant independent judgment
to determine best method for accomplishing work and

achieving objectives. May provide mentoring
and guidance to lower level employees.

Responsibilities:

Manages customer project delivery.

Revenue as detailed in Impact section.

Very large/ complex/ single or multiple
region.

High risk.

High complexity legal and commercial
issues.

Manages project financials including
P&L.

Meets or exceeds SOAR approved budgets.

Provides reliable financial forecasts to
themanagement.

Manages business development.

Identifies and develops new opportunities
with client.

Supports early qualification and
opportunity assessment for large and complex opportunities.

Acts as opportunity manager for high risk
deals.

Manages client relationships.

Manages upper level client delivery
relationships.

Frequently represents the organization to
external customers/clients.

Manages project team.

Manages internal as well as external
resources with a team size less than 40 people.

Mentors and encourages skill development of
project team members.

Provides detail performance review input
and development recommendations for team

members.

Education and Experience Required:

First Level University degree.

7 years experience in project management or
in like roles/businesses.

Knowledge and Skills:

Demonstrates an in -depth understanding of
key company Services' operational policies,

processes and methodologies applicable to
project management.

Speaks with authority to most layers of
depth related to project management methods.

Makes use of and contributes to the
company's PM Professions community.

PMP Certified.