Program Manager- Complex Data Products

A goal-oriented CSM is required for Base management in accordance with the account specific strategy. In this role, responsibilities will include influencing Retention and Revenue growth and working with Sales/CSG/SA & other internal teams to ensure that the Overall Revenue targets are achieved.

To be successful as a CSM, one should network with internal teams to streamline processes, retain high value customers, and contribute to Overall Revenue growth & minimizing Base churn. 

The person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhance revenue and customer satisfaction.        

• Responsible for active base management      


• Revenue Churn and Revenue enhancement from designated set of Logos


• As per the designated frequency in person visit to the customers              


• Renew the data circuits upon expiry of term. 


• Drive up-selling of products/services.             


• Monthly account revenue analysis and suggest Revenue Enhancement opportunities.


• Identification of non-usage rentals and suggest actions to reduce revenue loss.


• Plan for reduction of churn, analysis of revenues across all products and solutions.


• Co-ordination with sales, IT, Products and CC on retention issues & CSO teams


• Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention

• Master’s degree in any discipline from a recognized university. Preferred educational background: B.Tech, Engineering, Management, Business Administration, or a related field.


• A minimum of 7 years' experience in Client facing roles.


• Understanding of Telecom solutions and IT/telecom industry 


• Experience working in a high-tech environment.


• Leadership, problem-solving, and networking skills.


• Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology. 


• Strong negotiation & execution abilities


• Innovative approach to problem solving and finding solutions.


• Flexible and pro-active/self-motivated working style with strong personal ownership.


• Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.

• Excellent communication skills 


• Time Management


• Good Oral and Written presentation skills.