Quality Analyst

• Monitor the
  calls of each advisor and provide immediate feedback to them in case of
  critical errors and non -critical errors
  
• Determine
  whether the agents maintain a pre -determined and acceptable level of contact
  handling through monitoring and test contact evaluation.
  
• Report
  contacts handling performance and statistics through monitoring and test
  contact evaluation. Also share daily, weekly, and monthly reports submitted to
  the Quality Assurance Supervisor.
  
• Will be
  responsible to meet Quality related service level monthly.
  
• Randomly
  monitor calls to ensure Client/company standards are maintained.
  
• Need to
  manage BAU, Business intelligence audit and other compliance audits as per
  business requirement.
  
• Provide
  regular feedback to team Members regarding the performance of the team and any
  issue that needs escalation.
  
• To work
  together as a team and achieve the targets set by clients.
  
• Need to be flexible and motivate the team at
  regular intervals.
  

Requirements

• Minimum
  experience of 6 months as Quality Analyst
  
• Customer
  Service
  
• Good
  analytical skills
  
• Must be
  very good with data representation
• Good
  analytical skills
  
• Ability to do multi -task
  
• Ability to work well in and promote a team environment
  
• People Management skills
  
• Good communication skills are required.
  

Benefits

• Medical Insurance of 5 lacs
  
• Accidental Insurance of 10 lacs
  
• Subsidized Food