Quality Analyst

Key Responsibilities:

• Review and analyze calls from BD and CRM teams to assess quality and adherence to company standards.
  

• Identify areas where call handling and communication are lacking or can be improved.
  

• Collaborate with sales and CRM teams to provide actionable feedback and coaching for performance enhancement.
  

• Develop and implement process improvements to optimize inside sales workflows.
  

• Maintain detailed records of call evaluations, findings,and recommended solutions.
  

• Work closely with team leads and management to align quality standards with business objectives.
  

• Monitor key performance indicators related to call quality and sales effectiveness.
  

Requirements

• Minimum 5 years of experience in inside sales, preferably with exposure to call quality monitoring and process coordination.
  

• Strong analytical skills with the ability to assess call recordings critically.
  

• Good communication and interpersonal skills to provide constructive feedback.
  

• Any graduate (preferable B-tech)
  

• Female Candidate only.