Quality Control Lead

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: - ( - )

Experience: 3+ yrs

Location: Bengaluru

Job Type: Full-time

We are looking for a proactive and commercially minded Business Operations & Strategy Professional to support the growth and operational execution of a technology-driven business operating across D2C and B2B channels.

The role involves working across business operations, process improvement, analytics, cross-functional coordination, and strategic initiatives. The ideal candidate will be comfortable working in a fast-paced environment, analysing business performance, identifying improvement opportunities, and helping translate strategic priorities into measurable execution.

Key Responsibilities

• Support business leadership in executing strategic and operational priorities.
• Analyse business performance, operational metrics, sales data, and customer trends to identify opportunities and risks.
• Develop MIS reports, dashboards, business reviews, and performance summaries for management.
• Identify process gaps and recommend improvements to increase operational efficiency and scalability.
• Coordinate cross-functional initiatives across Sales, Marketing, Finance, Supply Chain, Technology, and Customer Operations.
• Track strategic projects, action items, timelines, dependencies, and outcomes.
• Support business planning, forecasting, budgeting, and performance-management activities.
• Analyse D2C and B2B business performance across sales, customer acquisition, retention, fulfilment, and operational metrics.
• Support initiatives related to customer experience, process optimisation, and service improvement.
• Develop business cases, presentations, analysis, and recommendations for leadership discussions.
• Establish and monitor key performance indicators and ensure timely reporting.
• Identify opportunities for automation, process standardisation, and technology-enabled operational improvements.
• Conduct market, competitor, customer, and business research to support strategic decision-making.
• Work with internal stakeholders to implement new processes, systems, and operational initiatives.
• Monitor execution of business initiatives and highlight risks, delays, and dependencies to leadership.
• Support special projects and other strategic initiatives as required.

What Makes You a Great Fit

• 3+ years of experience in business operations, business strategy, management consulting, analytics, program management, or a similar role.
• Strong analytical and problem-solving skills with the ability to convert data into actionable business insights.
• Experience working with business metrics, MIS, dashboards, reporting, and performance analysis.
• Strong understanding of business operations, process improvement, and cross-functional execution.
• Experience working in D2C, B2B, ecommerce, retail, technology, consumer electronics, or other fast-paced business environments is advantageous.
• Strong proficiency in MS Excel/Google Sheets and PowerPoint/Google Slides.
• Familiarity with BI and analytics tools is an advantage.
• Ability to manage multiple projects, priorities, stakeholders, and deadlines simultaneously.
• Strong communication and presentation skills with the ability to interact with senior stakeholders.
• Proactive approach to identifying problems and driving them toward resolution.
• Strong attention to detail, ownership, and execution discipline.
• Ability to work independently while collaborating effectively across functions.
• Comfortable working in a dynamic, growth-oriented environment where priorities can evolve quickly.
• Bachelor's degree in Business, Engineering, Economics, Finance, Management, or a related discipline is preferred.