Relationship Manager (CRM)

Position: Relationship Manager (CRM)
Industry: Real Estate
Experience: 2–6 Years (Ahmedabad & Mumbai) | 4–8 Years (Bangalore)

Key Responsibilities:

• Build and maintain strong relationships with customers throughout the post-sales journey.


• Handle customer queries, complaints, and escalations with timely resolution.


• Coordinate with internal departments such as Sales, Projects, Legal, Finance, and Accounts to ensure seamless customer service.


• Monitor payment collections and follow up on outstanding dues.


• Provide regular updates to customers regarding project progress, documentation, possession, and handover.


• Ensure high customer satisfaction and maintain service quality standards.


• Maintain accurate customer records and CRM data.


• Support registration and possession activities.

Requirements:

• 2–8 years of CRM/Post-Sales experience in the real estate industry.


• Strong communication and interpersonal skills.


• Experience in customer handling, collections, possession, and documentation.


• Proficiency in MS Office and CRM software.