Call Center Agent

Job Brief:
We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound calls and provide support to customers. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer inquiries efficiently while following company guidelines.

Responsibilities:

• Handle inbound and outbound customer calls professionally

• Respond to customer inquiries and provide accurate information

• Resolve customer issues and complaints in a timely manner

• Maintain records of customer interactions and updates

• Follow call center procedures and service standards

• Escalate complex issues to the appropriate team when required

• Work collaboratively with team members and supervisors

Skills Required:

• Good communication and listening skills in English

• Basic computer knowledge and ability to use call center systems

• Strong problem-solving and interpersonal skills

• Ability to handle customers professionally and patiently

• Time-management and organizational skills

• Ability to work in a team environment

What We Offer:

• Competitive salary based on experience

• Training and onboarding support

• Supportive and professional work environment

• Opportunities for career growth and development