Salesforce Agentforce & Data Cloud (Customer 360) Consultant

• Design and implement AI-powered solutions leveraging Salesforce Agentforce, Einstein AI, and Data Cloud (Customer 360).
  


• Configure and deploy Agentforce agents, including topics, actions, prompts, guardrails, and integrations with Salesforce and external systems.
  


• Build and manage Data Cloud capabilities, including data ingestion, Data Streams, DMOs, Identity Resolution, Unified Profiles, and Calculated Insights.
  


• Integrate CRM, ERP, marketing, and external data sources using APIs and connectors.
  


• Develop customer segments, activation strategies, and AI-driven experiences powered by unified customer data.
  


• Collaborate with business and technical teams to translate requirements into scalable AI and Customer 360 solutions.
  


• Monitor solution performance and ensure adherence to security, governance, privacy, and compliance standards.
  


• Key Skills: Salesforce Agentforce, Einstein AI & Prompt Builder, Salesforce Data Cloud (Data 360), Data Streams, DMOs & Identity Resolution, Customer 360 & Unified Profiles, Calculated Insights & Segmentation, Salesforce Flow, Apex & LWC, API & Data Integration, CRM Analytics / Tableau, SQL & Data Governance, Sales Cloud & Service Cloud
  

Preferred Certifications

• Salesforce Agentforce Specialist
  


• Salesforce AI Specialist
  


• Salesforce Data Cloud Consultant
  


• Salesforce Platform Developer I/II