Senior ServiceNow CMDB Administrator

JOB Summary

We are seeking an experienced Senior ServiceNow CMDB Administrator to lead and manage the organization's Configuration Management Database (CMDB)
strategy, governance, and operational excellence. The ideal candidate will
possess deep expertise in ServiceNow CMDB, Common Service Data Model (CSDM),
Discovery, and Service Mapping, with a strong focus on CMDB health, data
quality, governance, and integrations across infrastructure and cloud
platforms.

This role will work closely with IT Operations, Service Management,
Infrastructure, Cloud, and Application teams to ensure accurate and reliable
configuration data that supports critical ITSM and ITOM processes.

Key Responsibilities

• Own and manage
  the ServiceNow CMDB ecosystem, ensuring data integrity, accuracy, and
  compliance with organizational standards.
  
• Lead CMDB
  governance initiatives, including policies, procedures, audit controls,
  and best practices.
  
• Design,
  implement, and maintain the Common Service Data Model (CSDM) framework.
  
• Configure and
  manage ServiceNow Discovery and Service Mapping solutions to
  ensure accurate CI identification and relationship mapping.
  
• Drive CMDB
  health improvement initiatives, including remediation of duplicate, stale,
  incomplete, or non-compliant Configuration Items (CIs).
  
• Define and
  monitor CMDB health metrics, dashboards, and reporting mechanisms.
  
• Implement and
  manage integrations between CMDB and infrastructure/cloud platforms.
  
• Collaborate
  with infrastructure, application, security, and operations teams to ensure
  configuration data accuracy and completeness.
  
• Support ITSM
  and ITOM initiatives by providing robust CMDB data architectures and
  dependency mappings.
  
• Document CMDB
  processes, standards, operational procedures, and technical designs.
  
• Conduct
  stakeholder workshops and provide recommendations on CMDB maturity
  improvements and optimization opportunities.
  
• Troubleshoot
  CMDB, Discovery, and Service Mapping issues and implement sustainable
  solutions.
  

Required Skills & Experience

Technical Skills

• 8-10 years of
  overall IT experience with strong ServiceNow administration expertise.
  
• Extensive
  hands-on experience in ServiceNow CMDB Administration.
  
• Strong
  knowledge of Common Service Data Model (CSDM) and CMDB
  architecture.
  
• Hands-on
  experience with ServiceNow Discovery and Service Mapping.
  
• Expertise in
  CMDB governance, lifecycle management, and operational best practices.
  
• Strong
  experience in CMDB health analysis, remediation, and data quality
  improvement initiatives.
  
• Experience
  integrating CMDB with on-premises infrastructure, cloud environments,
  monitoring tools, and third-party data sources.
  
• Understanding
  of Configuration Management processes aligned to ITIL practices.
  
• Experience
  developing dashboards, audits, and compliance reports related to CMDB
  health.
  

Preferred Skills

• Hands-on
  experience with ServiceNow IT Operations Management (ITOM) implementations.
  
• Experience
  with cloud platforms such as AWS, Azure, or Google Cloud.
  
• Knowledge of
  infrastructure technologies including servers, networks, databases,
  virtualization, and storage platforms.
  
• Familiarity
  with ServiceNow development concepts, integrations, APIs, and automation
  capabilities.
  

Soft Skills

• Excellent
  stakeholder management and communication skills.
  
• Strong
  documentation and presentation capabilities.
  
• Ability to
  work independently in a fast-paced and geographically distributed
  environment.
  
• Strong
  analytical and problem-solving skills.
  
• Proven ability
  to collaborate effectively with business and technical teams.
  

Preferred Certifications

• ServiceNow
  Certified System Administrator (CSA)
  
• ServiceNow
  Certified Implementation Specialist (CIS) - Discovery and/or ITOM
  
• ITIL
  Foundation Certification
  
• Relevant
  ServiceNow CMDB/CSDM certifications preferred
  

Key Selection Criteria

• Deep expertise
  in ServiceNow CMDB and CSDM.
  
• Strong
  Discovery and Service Mapping implementation experience.
  
• Proven
  experience driving CMDB governance and health improvement programs.
  
• Experience
  with cloud and infrastructure integrations.
  
• ITOM
  implementation experience will be a significant advantage.
  

Location Preference: Hyderabad (Remote/Hybrid working model acceptable)
Experience Range: 8-10 Years