Zendesk Consultant

Company : Mivada

Job Type : Full Time

Remote / Work from Home

Job Description - Zendesk Consultant

Zendesk
Administrator (Consultant)

Experience: 5+ years
Location: India (Offshore)

About the
Role

We're looking for a Zendesk Administrator to
manage and support Zendesk instances for our client. This role requires someone
who can independently own the platform's day -to -day administration while
working closely with a client team, so strong communication skills and a
proactive, ownership -driven mindset are just as important as technical
expertise.

Key
Responsibilities

Administer, configure, and maintain
Zendesk instances, including Support, Guide, Talk, and Chat modules as
applicable
Set up and manage triggers, automations,
macros, views, SLAs, and business rules
Manage user roles, permissions, groups,
and organizations within Zendesk
Configure and maintain workflows across
email, chat, and other support channels
Handle integrations with third -party
tools via APIs, apps, and webhooks
Monitor system performance, troubleshoot
issues, and coordinate with Zendesk support for outages or technical
escalations
Build and maintain reports and dashboards
to track ticket trends, agent performance, and SLA compliance
Maintain and update the knowledge base
for internal and customer -facing use
Perform regular audits of the Zendesk
setup and recommend improvements
Document processes, configurations, and
standard operating procedures
Support platform upgrades, new feature
rollouts, and change management
Act as the point of contact for
Zendesk -related queries from stakeholders

Requirements

Required
Skills & Experience

4 - 5 years of hands -on experience
administering Zendesk.
Solid understanding of ticketing
workflows, SLAs, and helpdesk operations
Experience with API/app integrations and
webhooks
Strong analytical skills with experience
in Zendesk Explore or similar reporting tools
Excellent written and verbal
communication skills — able to interact confidently and clearly with
client stakeholders
Strong sense of ownership,
accountability, and a proactive, solution -oriented mindset
Ability to work independently, manage
priorities, and adapt quickly to changing requirements
Comfortable working in a client -facing
capacity with minimal supervision
Zendesk certification(s) is a plus

Good to
Have

Prior experience supporting international
clients
Experience with Jira or other ITSM tools

Benefits

Why Join Mivada?

At Mivada,
you're more than just another employee—you become a valued member of a team
that genuinely invests in your success.

Here's
what you can expect:

Competitive
salary with performance -based bonuses
Flexible
working arrangements to support work -life balance
Exposure
to enterprise clients across Australia and the USA
Opportunity
to work with modern cloud and analytics technologies
Collaborative,
supportive, and high -performing team culture
Continuous
learning and career development opportunities
Doona
Days – Two additional paid wellness days every year

Our Values

Everything we
do is guided by our values:

Take
It. Own It. Drive It.
Keep
It Simple.
Life -long
Learners.
We
Care.
Authenticity.

About Mivada

Mivada is
redefining technology consulting by putting people first. We specialize in People
Systems, Automation, and Data & Analytics, partnering with some of
Australia's and the USA's leading enterprise organizations, including ASX -,
Nasdaq -, and NYSE -listed companies.

Our consultants work on meaningful projects that solve real business challenges
while enjoying an environment that encourages innovation, ownership, and
continuous growth.

Mivada – Where innovation meets people.

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