Reservation Executive Urgently Required at Delhi

Job Description: Reservation Executive

Role Summary

A reputed 5-star luxury resort in Nainital, Uttarakhand is looking for an experienced and customer-focused Reservation Executive to be based at its corporate office in Kalkaji, New Delhi.

The ideal candidate should have prior experience in the
hotel or resort industry and possess excellent communication, reservation
handling, customer service, and coordination skills. The candidate will be
responsible for handling reservation enquiries, coordinating with guests and
the resort team, and ensuring a smooth booking experience.

Key Responsibilities

• Handle
  incoming reservation enquiries through phone, email, and other
  communication channels.
  
• Manage
  room reservations, cancellations, modifications, and booking
  confirmations.
  
• Provide
  guests with accurate information regarding room categories, rates,
  packages, availability, and resort facilities.
  
• Coordinate
  with the resort's reservations/front office team to ensure accurate
  booking information.
  
• Follow
  up on enquiries and convert potential bookings into confirmed
  reservations.
  
• Maintain
  accurate reservation records and update booking details in the relevant
  system.
  
• Coordinate
  with guests regarding special requests, arrival details, preferences, and
  other requirements.
  
• Handle
  guest queries professionally and ensure timely resolution of
  reservation-related concerns.
  
• Coordinate
  with the sales and operations teams for group bookings, special events,
  and other requirements.
  
• Maintain
  regular follow-up with prospective and existing customers to maximize
  occupancy and revenue.
  
• Ensure
  excellent customer service throughout the reservation process.
  

Candidate Requirements

• Graduate
  in Hotel Management, Hospitality Management, Tourism, or any relevant
  discipline.
  
• Prior
  experience in a hotel, resort, or hospitality organization is
  required.
  
• Experience
  in handling hotel/resort reservations will be strongly preferred.
  
• Excellent
  verbal and written communication skills.
  
• Pleasant
  personality with a professional and customer-focused approach.
  
• Good
  knowledge of MS Office and basic computer applications.
  
• Strong
  coordination, follow-up, and interpersonal skills.
  
• Ability
  to handle multiple enquiries and reservations efficiently.
  
• Female
  experienced candidates will be preferred.
  
• Immediate
  joiners will be given preference.
  

Compensation & Benefits

• Salary: ₹30,000–₹40,000 per month, depending on experience and last drawn salary.
  
• Opportunity
  to work with a 5-star luxury hospitality property.
  
• Corporate
  office-based position in Kalkaji, New Delhi.
  
• Professional
  growth and career development opportunities.
  

To Apply

Interested candidates may send their updated CV to [email protected] with the
subject line: "Application for Reservation Executive – Kalkaji,
New Delhi"