Retail & BFSI Trainer

Key Responsibilities

Training Delivery

• Deliver
  retail training in accordance with the approved curriculum and session
  plans.
  
• Train
  learners in retail operations, customer service, sales techniques, product
  presentation, visual merchandising, inventory management, billing and
  point-of-sale operations.
  
• Develop
  learners’ communication, workplace etiquette, digital literacy and
  employability skills.
  
• Use
  role plays, case studies, demonstrations, group activities and practical
  exercises to make sessions engaging and job-relevant.
  
• Deliver
  classroom and online training sessions in Banking, Financial Services, and
  Insurance (BFSI) domain.
  
• Prepare
  session plans, training materials, assessments, and practical activities
  as per curriculum guidelines.
  
• Train
  students on banking operations, insurance products, financial services,
  customer handling, sales, and digital banking concepts.
  
• Conduct
  interactive learning sessions including role plays, case studies, mock
  interviews, and presentations.
  
• Ensure
  student attendance, participation, discipline, and learning outcomes.
  
• Conduct
  pre-assessments and post-assessments to track student progress.
  
• Provide
  career guidance, interview preparation, and placement readiness support to
  students.
  
• Maintain
  attendance records, MIS reports, assessments, feedback forms, and training
  documentation.
  
• Coordinate
  with placement and mobilization teams for student enrollment and job
  opportunities.
  
• Support
  field activities, community outreach, mobilization drives, counselling
  sessions, and awareness campaigns for student enrollment.
  
• Support
  center activities and parent counseling whenever required.
  

Requirements

• Strong
  knowledge of Banking, Financial Services, and Insurance sector.
  
• Good
  understanding of banking products, insurance, KYC, customer service, and
  sales processes.
  
• Ability
  to motivate and mentor youth for employment opportunities.
  
• Knowledge
  of BFSI certifications like NISM/NCFM will be an added advantage.
  
• Candidates
  with strong retail-industry experience and an appropriate diploma may also
  be considered.
  
• Two to
  five years of relevant experience in retail operations, sales, customer
  service or retail training.
  
• At
  least one year of classroom, vocational or workplace training experience
  is preferred.
  
• Ability
  to work collaboratively with training, mobilisation, placement and project
  teams.