Sales & Customer Insights - Consultant

Role Summary:

We are seeking a highly motivated
and experienced Consultant to join our Sales and Customer Insights team. As a
consultant, you will be responsible for delivering actionable insights to our clients
that will help them improve their processes by data-driven decisions. You will
work closely with our clients to understand their business needs, identify
opportunities for improvement, and develop and implement effective solutions.

Job Description:

·       Conduct in-depth analysis of sales and customer
specific data to identify key trends and patterns to enable the data-driven
decision making. Having hands-on experience working with data is a must.

·       Understand omnichannel sales (Offline and E-commerce)
and data-sources to have a peer level conversation with clients on emerging
business requirement in omnichannel ecosystem.

·       Develop and implement strategies to improve
sales performance and customer experience.

·       Work closely with clients to understand their
business needs and develop customized solutions.

·       Provide insights and recommendations to clients
based on data analysis and industry trends in the CPG, retail, and other
industries. Good understanding of the user journey on E-commerce.

·       Communicate findings and recommendations to
clients in a clear and concise manner.

·       Manage projects and ensure timely delivery of
high-quality work.

·       Handle budget, effort tracking, and product
roadmap building with multiple stakeholders to ensure project delivery on time.

·       Stay up to date with industry trends and
developments in sales, customer experience, marketing analytics, and ecommerce
technologies in the CPG, retail, and other customer-oriented industries.

·       Effectively contribute to the growth of the
company being part of internal initiatives, other than client deliverables.

Requirements

Qualifications:

• Strong educational background in Business,
  Marketing, Analytics, or a related field.
  
• 4-6 years of experience in sales and customer
  analytics, preferably with a focus on consumer industries.
  
• Strong analytical and problem-solving skills,
  with hands-on experience working with data.
  
• Prior experience of managing a product, handling
  a dashboard, and working with multiple stakeholders and across business and
  tech teams.
  
• Good functional understanding of the tech stack
  that powers the analytical dashboards
  
• Excellent communication and presentation skills.
  
• Experience in data analysis/ Business
  Intelligence/ visualization tools (e.g., Excel, Python, SQL, Power BI, Tableau)
  
• Having a functional understanding of predictive
  algorithms (Classification, Regression, Association, Clustering etc.)
  
• Experience with any web analytics tools (viz.
  Google Analytics, Adobe Analytics, Shopify Analytics etc.) is good to have
  
• Proven ability to manage projects and deliver
  high-quality work in time.
  
• Strong attention to detail and ability to work
  independently.
  
• Knowledge of industry trends and developments in
  sales, customer experience, and ecommerce technologies in the consumer
  industries.
  
• Experience working with cross-functional teams
  and delivering high-impact solutions.
  
• Having done projects in Sales Analytics, e-Commerce
  Analytics, Pricing & Promotion, RTM/ e-RTM Analytics, Category Analysis, Sentiment
  Analytics, Revenue Growth Management, Marketing Insights, Web Analytics,
  Customer Life Cycle Analytics, or any analytics in consumer space is must to
  have
  
  

Benefits

Personal Attributes

• Ability to cope in a complex and fast-changing
  business environment and to respond calmly and rationally to changing
  aspirations in a deadline-driven situation.
  
• Updated with the recent technology changes (ecommerce,
  digital, analytics and business trends).
  
• Works independently on complex processes and
  modules that may be used by one or more programs or systems.
  
• Strong planning and organizing skills including
  the ability to manage several work streams simultaneously.
  
• Excellent communication skills with a capacity
  to present, discuss and explain issues coherently and logically both in writing
  and verbally.
  
• Good influencing and persuasion skills with the
  ability to enthuse and inspire multidisciplinary teams and build successful
  relationships at all levels.
  
• Good team player, self-motivated and able to
  work on own initiatives.
  
• Clear decision-making ability with the facility
  to judge complex situations and assess when to escalate issues.
  
•  Ability to balance conflicting and changing
  demands through prioritization and a pragmatic approach.