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Experience: 4+ yrs

Location: Gurugram, Haryana, India

Job Type: Full-time

We are looking for a driven and entrepreneurial professional to contribute to the development and growth of a technology-driven quick commerce platform focused on products and essentials for parents and children.

The role is suited for someone who thrives in a fast-paced, early-stage environment and enjoys solving complex business challenges, improving customer experiences, and building scalable processes. You will work closely with cross-functional teams to support business growth, operational efficiency, and product development while helping establish a reliable and customer-centric quick commerce experience.

Key Responsibilities

• Support the development and execution of business initiatives aligned with organisational growth objectives.
• Collaborate with Product, Technology, Operations, Supply Chain, Marketing, and Customer Experience teams.
• Identify opportunities to improve customer journeys, operational efficiency, and service reliability.
• Analyse business performance, customer behaviour, and operational data to identify trends and improvement opportunities.
• Translate business requirements and customer needs into actionable plans, workflows, and solutions.
• Coordinate cross-functional projects, track milestones, and ensure timely execution of key initiatives.
• Contribute to developing scalable processes, operating procedures, and performance-monitoring frameworks.
• Identify operational bottlenecks and recommend practical solutions to improve productivity and service quality.
• Support experimentation, process improvements, and new initiatives in a rapidly evolving business environment.
• Monitor relevant business metrics and prepare reports, dashboards, and performance updates.
• Work with internal stakeholders to resolve execution challenges and maintain alignment across teams.
• Contribute to improving customer satisfaction, service consistency, and overall platform reliability.
• Support the implementation of technology-enabled solutions and automation to reduce manual effort.
• Stay informed about quick commerce trends, customer expectations, and emerging business opportunities.
• Take ownership of assigned initiatives and drive them from planning through execution and evaluation.

What Makes You a Great Fit

• 4+ years of professional experience in a relevant business, product, operations, strategy, or technology-driven role.
• Experience working in quick commerce, ecommerce, consumer technology, retail, startups, or other fast-paced business environments is desirable.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent project coordination and execution capabilities.
• Ability to collaborate effectively with cross-functional teams and diverse stakeholders.
• Strong understanding of customer-centric business practices and operational improvement.
• Comfort working in early-stage environments with evolving processes and priorities.
• Ability to manage multiple initiatives, prioritise effectively, and meet deadlines.
• Strong communication, presentation, and stakeholder-management skills.
• Proficiency in spreadsheets, reporting tools, and business productivity applications.
• Familiarity with business analytics, dashboards, automation, or digital platforms is an advantage.
• Proactive mindset with a strong sense of ownership, accountability, and initiative.
• Adaptability and willingness to experiment, learn quickly, and solve unfamiliar problems.
• Ability to balance strategic thinking with hands-on execution.
• A genuine interest in building technology-enabled services that improve convenience and customer experience.