Secretary

Job Role - Secretary

• Serve as the first point of contact for customers, answering calls and addressing inquiries with professionalism and efficiency.
• Manage and prioritize customer queries via phone, email, or in person, ensuring timely and accurate responses.
• Provide administrative support, including scheduling appointments, maintaining records, and preparing documents.
• Coordinate with other departments to resolve customer concerns and provide seamless support.
• Handle confidential information with discretion and professionalism.
• Maintain a presentable and approachable demeanor while representing the organization.

Qualifications and Skills

• Educational Background: High school diploma or equivalent; additional certifications in office management or administration preferred.
• Communication Skills: Strong verbal and written English communication skills are essential.
• Computer Proficiency: Familiarity with MS Office Suite (Word, Excel, PowerPoint) and email management systems.
• Customer Service Skills: Ability to handle inquiries effectively, with a focus on customer satisfaction.
• Personal Attributes: Presentable appearance, professional demeanor, and strong organizational abilities.

Preferred Experience

• 5 years of experience in a customer service or administrative role.
• Experience in handling a multi-line phone system or similar communication tools.