Senior Analyst

eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst.  

Job Description:

• Should able to provide effective feedback 


• Should participate client calibrations


• Should have fair knowledge of KPIs


• Conduct team huddles and meetings to discuss operational updates


• Advocate and follow organizational policies and procedures


• Ensure all client deliverables met within timelines


• Ensure productivity/quality enhancement and process meet all metrics

Basic Requirement:

• Minimum 6 months to 1-year experience as Quality analyst in any Inbound process


• Good Communication Skills – Verbal & Written(Comprehension)


• Good Customer Handling Skills


• Needs to have ability to adapt to perpetual changes as per Business requirement.


• Flexible for 24X7 Shifts


• Good Knowledge of Inbound Quality operations 


• Good Knowledge of excel


• Ability of analysing information and evaluating results to choose the best solution 


• Ability to quickly and efficiently assimilate process knowledge


• Detail & result oriented, self-motivated with good analytical skills 


• Excellent communication and interpersonal skills including English language skills


• Professional in conduct/behavior, appearance, and communication 


• Ability to work in teams


• Should not have any commitments – part time courses, tuitions

Preferred Qualifications- Graduation in any stream.