Senior Area Service Executive

The team you will be a part of

You will be part of the Service Team.

This role in summary

Your responsibilities will include

• Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts 


• Defect Management and Trade


• Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor


• Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs 


• Training of Service Engineers 


• Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and  new products 


• Sales and revenue 


• Coordinate with  Branch Service  Manager and  Service Team for  targets and  product modifications


• External Meeting up with Service Partners to ensure efficient  customer service 


• Provide guidance  and technical support to Service Engineers 


• Meeting up with  trade partners and  ensure defect resolutions


• Promote sales of accessories, water products, spare parts and stabilisers to the Interface with service quality team and service partners to  communicate targets and incentive schemes Quality of Service Partner operations  Defect resolution for Trade Partners  Technical support to service engineers Sale of accessories and other products  

Minimum requirements

B.tech/ Diploma

Preferred skills and experiences

• Good communication skills achieve what many think is not possible; informed risk taking is rewarded