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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Certinia PSA Cloud Administrator based in India.
This is a senior hands-on technical administration role focused on owning and optimizing a mission-critical Professional Services Automation (PSA) platform built on Salesforce and Certinia. You will act as the primary technical expert responsible for configuring, enhancing, and maintaining scalable PSA solutions that support global services operations. The role combines deep system administration expertise with solution design responsibilities across project management, resource allocation, time tracking, and financial forecasting processes. You will work closely with business leaders across professional services, customer success, and revenue operations to translate business needs into reliable system capabilities. The environment is fast-paced, SaaS-driven, and highly collaborative, with strong emphasis on scalability, data accuracy, and operational efficiency. This role is ideal for someone who enjoys both hands-on platform ownership and cross-functional stakeholder engagement.
Accountabilities:
- Act as the lead technical owner for Certinia PSA Cloud, defining solution design standards and ensuring scalable architecture across the platform.
- Configure and maintain core PSA modules including projects, milestones, resource scheduling, time tracking, billing, and revenue forecasting.
- Develop and manage Salesforce-based configurations including Flows, automation rules, role hierarchy, field-level security, and reporting dashboards.
- Ensure data integrity across PSA systems, including project records, resource allocations, utilization metrics, and time/expense data.
- Partner with business stakeholders to translate requirements into scalable PSA solutions aligned with operational and financial goals.
- Support system enhancements, releases, UAT cycles, and change management activities for PSA-related functionality.
- Provide ongoing troubleshooting, debugging, and performance optimization to ensure platform stability and scalability.
- Stay current with Certinia releases and proactively recommend improvements and new feature adoption.
Requirements:
- 5+ years of experience on the Salesforce platform in a senior administrator or consultant capacity.
- 3+ years of hands-on experience with Certinia (FinancialForce) PSA, including configuration and implementation of PSA modules.
- Strong expertise in Salesforce administration, including Flows, security model, data model, and reporting capabilities.
- Deep understanding of PSA concepts such as project financials, resource management, utilization, and revenue forecasting.
- Salesforce Advanced Administrator certification and PSA System Administration certification are required.
- Strong analytical and troubleshooting skills with ability to resolve complex system and data issues.
- Experience working in SaaS or services organizations with exposure to scalable PSA environments.
- Excellent communication skills with ability to bridge technical and business discussions effectively.
- Experience in Agile or iterative delivery environments is highly desirable.
Benefits:
- Competitive compensation aligned with senior Salesforce and PSA administration roles
- Fully remote work opportunity within India
- High-impact ownership of global PSA and customer success systems
- Opportunity to work with enterprise-scale SaaS operations and leadership teams
- Exposure to advanced Certinia and Salesforce ecosystem capabilities
- Strong career growth in a mission-critical business systems function
- Collaborative, inclusive, and fast-paced work environment
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