Senior Cloud Infrastructure Operations Engineer II

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through innovative and streamlined technology solutions, this dynamic team enables company growth​, protects data, and serves as a critical partner to all departments of PowerSchool.

Description

Enterprise Infrastructure team is responsible for supporting all hardware and software systems. They also provide technical guidance to IT and non-IT staff to ensure that all infrastructure systems meet the company's current and future needs, as well as troubleshoot system and network issues.

Your day-to-day job will consist of:

• Configure, manage, and support AWS services including EC2 instances, S3 storage, VPCs, subnets, security groups, and Transit Gateways.

• Establish, configure, and maintain IPSec VPN tunnels between cloud platforms and on-premises infrastructure to ensure secure and reliable connectivity.

• Manage and troubleshoot Cloudflare DNS for external name resolution and support internal DNS infrastructure.

• Administer and maintain VMware and Hyper-V environments, including provisioning, performance tuning, patch management, and snapshot handling.

• Monitor system and infrastructure health using tools like LogicMonitor, SolarWinds, and native cloud monitoring solutions to ensure high availability and performance.

• Diagnose and resolve system and infrastructure issues impacting performance, uptime, or connectivity across virtual and cloud environments.

• Plan and execute system upgrades, assist with capacity planning, and maintain thorough documentation of infrastructure and configuration changes.

• Collaborate with security and networking teams to ensure all infrastructure adheres to organizational policies, compliance standards, and security best practices.

• Maintain operational health of enterprise-managed infrastructure hardware, ensuring minimal downtime and quick incident response.

• Create and maintain infrastructure diagrams, runbooks, and other supporting documentation to aid in system understanding and incident response.

• Perform other duties and responsibilities as assigned by management.

Minimum Qualifications

• Bachelor’s degree in a Computer Engineering or related field preferred
• AWS Certified Solutions Architect – Associate or equivalent
• 5+ years of hands-on experience in cloud infrastructure management (AWS).
• Strong knowledge of networking concepts (VPCs, subnets, firewalls, security groups, DNS, VPNs).
• Experience with Cloudflare DNS, internal DNS management, and troubleshooting.

Preferred Qualifications

• Strong documentation skills and attention to detail.
• Excellent communication and collaboration skills.
• Proficient in managing virtualization platforms: VMware vSphere and Microsoft HyperV
• Experience deploying and managing IT ITIL and security technologies
• Networking and network products knowledge (switches, routers, firewalls) to assist with the Network Team

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [email protected].

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