Senior Collection Manager

• Manage collections for annual software licenses, SaaS subscriptions, AMC renewals, and other recurring revenue contracts.
  
• Monitor customer payment schedules, outstanding invoices, overdue accounts, and ageing reports.
  
• Proactively follow up with customers through calls, emails, and written communication to ensure timely payments.
  
• Coordinate with sales, customer success, implementation, and finance teams to resolve payment-related issues.
  
• Track upcoming license renewals and subscription due dates to minimize revenue leakage.
  
• Prepare regular collection reports, payment forecasts, and outstanding receivables reports for management.
  
• Handle payment disputes, billing queries, and escalations professionally.
  
• Maintain accurate collection records, customer commitments, and follow-up schedules in the CRM or ERP system.
  
• Develop effective collection strategies to reduce overdue payments and improve collection efficiency.
  
• Ensure timely closure of outstanding accounts while maintaining strong customer relationships.
  

Requirements