Senior Consultant - Market Activation Manager

Role Description:

§  Lead change impact assessment – determining business readiness activities and detailed operational impact assessment

§  Ensure MI & analytics reporting is in place and Support ongoing adoption and benefits tracking.

§  Maintain visibility of the delivery plans tracking dependencies and constraints and interface with Delivery, Product, Business teams to manage the customer activation and produce robust Go To Market, communications and training plans

§  Lead all business readiness activity associated with an individual release of new features (including training,

communications, pilots, MI, release approach etc.)

§  Support markets with production of internal and external comms, training materials, migration and

implementation approach definition, providing consistent support and materials that maximize reuse.

§  Ensure compliance to any relevant in-country regulatory approvals and lead go / no go governance activity.

§  Lead a go / no go call, ensuring the relevant documentation and approvals are obtained before

customer go live.

§  Lead Hypercare reporting to track post activation adoption, customer feedback and impacts

§  Lead where appropriate & support the business reporting at portfolio level - at PSC and market PSCs.

§  Attend the PWG and stand ups as necessary and represent customer go live reporting and status.

§  Usually manage a team of direct reports comprising Digital Market Activation Analysts.

§  Set the direction and manage a team of allocated Digital Market Activation Analysts.

§  Maintain and monitor all relevant Jira tasks and ensure timely Jira updates and reporting of status.

§  Lead all business readiness activities from initial engagement to ongoing feature enablement associated with customer launches of new features

§  Lead Change Impact Assessment – determining business readiness activities and using these to shape the approach to

customer launch including a robust communications and frontline training plan

§  Define the best pilot and implementation approach, using data and insights from previous rollouts and creating assets

that maximize reuse. Support customer & staff pilots where required

§  Partner with the market teams to produce a robust Go to Market plan to launch the change with customers,

underpinning this with data and insight to tailor this to market

§  Manage Go/No Go Governance activity, ensuring all compliance criteria and governance is met before launch

§  Post-launch, produce daily Hypercare reporting to track customer response, operational and technical performance, identifying and tracking trends to optimize the approach for subsequent launches

§  Lead activities including management of implementation activities, live proving and running Hypercare meetings to

ensure successful delivery of digital releases.

§  Facilitate creation of content and delivery of trainings to Frontline staff (contact centre/network) for new feature releases.

§  Support markets and value streams with delivery of WPB digital initiatives and features enablement and ensuring intended Business benefits / OKRs are realised

§  Assist with regional/global cyber initiatives that qualifies as outsourcing as per the country framework.