Senior Executive - Supply Chain & Operations

About us

Welcome to Swiss Beauty, the fastest-growing beauty and cosmetics brand in India. Established in 2013, Swiss Beauty aims to be the ultimate companion and BFF of every makeup lover, transforming beauty routines into extraordinary experiences. With a focus on Indian beauty needs, we merge global cosmetic standards with our expertise to create highly innovative, long-lasting, and comfortable products. Our mission is to elevate beauty to Swiss standards and offer game-changing products that set new benchmarks in the industry. We believe that makeup knows no boundaries and is for everyone. Join us on this remarkable journey as we redefine beauty norms and celebrate individuality.

Role Purpose

To manage day-to-day supply chain operations, ensuring smooth order processing, inventory movement, warehouse coordination, logistics execution, returns management, reconciliation, and timely closure of operational issues.

Key Responsibilities

1. Order & Order Management

• Manage end-to-end order processing from order receipt to dispatch and delivery.


• Coordinate with E-commerce, Sales, Warehouse, Logistics and Finance teams for smooth order execution.


• Monitor pending orders, cancellations, short supply, and delivery-related issues.


• Ensure accurate order processing and timely resolution of exceptions.

2. Inventory & Stock Management

• Monitor stock availability, inventory movement and ageing across locations/channels.


• Coordinate with warehouse teams for stock allocation, picking, packing and dispatch.


• Maintain inventory accuracy and investigate stock variances.


• Support stock forecasting and replenishment planning based on business requirements.

3. Warehouse & Logistics Operations

• Coordinate with warehouse and 3PL partners for timely dispatch, delivery, and stock movement.


• Monitor inward, outward, GRN, POD and shipment-related activities.


• Track delivery performance and resolve operational exceptions with logistics partners.


• Ensure required documentation is maintained for all movements.

4. Returns & Reverse Logistics

• Manage customer/partner returns, RTO and RTV activities.


• Coordinate with warehouse teams for return receiving, QC, segregation and system booking.


• Track pending returns, discrepancies, shortages, damages, and excess quantities.


• Coordinate with partners for required documents, PODs, invoices, return references, and closure.

5. Reconciliation & Commercial Closure

• Perform regular reconciliation of sales, dispatch, delivery, returns, and inventory data.


• Identify mismatches between ERP/system data and partner records.


• Follow up with internal and external stakeholders for resolution of open cases.


• Support Credit Note, Debit Note, claims and recovery-related activities.

6. MIS & Reporting

• Prepare daily/weekly/monthly MIS and operational dashboards.


• Track KPIs such as order fulfilment, fill rate, inventory accuracy, returns, RTO, pending GRN, delivery performance and reconciliation status.


• Analyse operational data and highlight key gaps, risks, and action points to management.


• Maintain accurate trackers and ensure timely data updates.

7. Process Improvement

• Identify recurring operational issues and work on corrective actions.


• Improve SOP adherence, documentation, and tracker management.


• Coordinate with cross-functional teams to streamline processes and reduce operational delays.


• Support automation and ERP/system improvements wherever required.

Key Stakeholder Management

• Warehouse & 3PL Partners


• Logistics & Courier Partners


• E-commerce / Marketplace Teams


• Sales & Commercial Teams


• Finance & Accounts


• Procurement


• IT / ERP Team


• External Business Partners / Vendors

Required Skills

• Strong knowledge of Supply Chain and Operations processes.


• Good understanding of Order Management, Inventory, Warehouse and Logistics operations.


• Experience in Returns / Reverse Logistics and reconciliation.


• Strong Excel/MIS skills including Pivot Tables, VLOOKUP/XLOOKUP and data analysis.


• Working knowledge of ERP/SAP or other order/inventory management systems.


• Strong follow-up and stakeholder coordination skills.


• Good analytical and problem-solving ability.


• Ability to manage multiple activities and meet timelines.


• Good communication and documentation skills.

Preferred Experience

• Experience in E-commerce / FMCG / Consumer Goods / Retail / D2C operations.


• Exposure to marketplace operations and 3PL management will be an advantage.


• Experience in ERP-based order processing, inventory and reconciliation will be preferred.

Key Performance Indicators

• Order fulfilment and on-time dispatch


• Inventory accuracy


• Order processing accuracy


• Return/RTO closure TAT


• GRN and POD closure


• Reconciliation closure


• Claims / CN / DN recovery


• Reduction in operational discrepancies


• Timely and accurate MIS reporting


• Process adherence and improvement