Senior Executive-Order to Cash-Billing & Billing Support

• Should have performed Billing, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain 


• Should have performed Billing, query handling with good communication skills.


• Good knowledge on account receivable principle and concepts


• Contact with onshore stakeholders via email and MS Teams on a day-to-day basis. 


• Act as Voice of the Customer internally to represent customer needs and wants. 


• Strong experience working with Excel/Spreadsheets.


• Excellent verbal and written communication skills and is a fluent speaker/writer in English.


• To impart process training to all new joiners. 


• Provide and accept on time feedback on process training and ensure timely corrective action.


• To clear the assist queue on a daily basis and provide feedback to team members.


• To act as mentor to the team 


• To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates.


• To substitute Assistant Manager in their absence on the floor. 


• To contribute to processing on need basis and ensure that targets in accordance with SOW are met. 


• To work on process improvements and instigate sharing of best practices across the team.


• Ensure adherence to Company Policies and Procedures

• Should have performed Billing, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain 


• Should have performed Billing, query handling with good communication skills.


• Good knowledge on account receivable principle and concepts


• Contact with onshore stakeholders via email and MS Teams on a day-to-day basis. 


• Act as Voice of the Customer internally to represent customer needs and wants. 


• Strong experience working with Excel/Spreadsheets.


• Excellent verbal and written communication skills and is a fluent speaker/writer in English.


• To impart process training to all new joiners. 


• Provide and accept on time feedback on process training and ensure timely corrective action.


• To clear the assist queue on a daily basis and provide feedback to team members.


• To act as mentor to the team 


• To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates.


• To substitute Assistant Manager in their absence on the floor. 


• To contribute to processing on need basis and ensure that targets in accordance with SOW are met. 


• To work on process improvements and instigate sharing of best practices across the team.


• Ensure adherence to Company Policies and Procedures

Bachelor's degree in commerce.