Senior Lead Software Engineer - ServiceNow

Role summary:

Acting as a Service Now Administrator /
Developer

·          Leveraging
ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML
knowledge

·          Developing
and maintaining Change, Incident and Problem Management applications, including
Business rules, Script Includes, UI Script, Client Script, UI Policy,
workflows, Assignment rules, SLA`s, views, email notifications and templates

·          Supporting
ServiceNow Service Catalogue and Requested Items related artifacts

·          Implementing
general settings such as incident, problem, change, and SLA

·          Service
Catalogue configuration, for example, creating service requests for multiple
stakeholders (App teams, HR, Incident Management team, etc.)

·          ServiceNow
Portal configuration working in Angular JS.

·          Flow
Designer to build catalogue workflows / integrations.

·          Creating
and updating: Order Guides, Catalogue Items, Record Producers, Requested Items,
Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI
Script, Client Script, UI Policy, Data Imports and Transformation Maps.

·          Following
Agile/Scrum/SAFe methodology

Automation & Integration

·          Implementing,
updating, and managing ServiceNow Discovery

·          Integrating
third party systems with CMDB (Configuration Management Database)

·          Implementing
REST/SOAP API integration

·          Leveraging
Flow Designer to build catalogue workflows / integrations

Monitoring & Optimization

·          Monitor
ServiceNow performance metrics, health scan scorecard and proactively improve
performance, supportability, maintainability, security, and user experience

Security & Compliance

·          Manage
user roles, access controls, and authentication mechanisms

·          Ensure
compliance with data governance policies and audit requirements through secure
logging practices.

Collaboration & Leadership

·          Partner
with ServiceNow stakeholders such as Human Resources, Incident Management, RRR,
and others

·          Conduct
knowledge-sharing sessions and mentor junior team members on best practices.

Continuous Improvement

·          Stay
current with latest features, releases, and ecosystem tools.

Requirements

Basic Qualifications:

·          At
least 6 years’ experience with:

·          Acting
as a Service Now Administrator / Developer

·          Leveraging
ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML
knowledge

·          Developing
and maintaining Change, Incident and Problem Management applications, including
Business rules, Script Includes, UI Script, Client Script, UI Policy,
workflows, Assignment rules, SLA`s, views, email notifications and templates

·          Supporting
ServiceNow Service Catalogue and Requested Items related artifacts

·          Implementing
general settings such as incident, problem, change, and SLA

·          ServiceNow
Discovery

·          CMDB
(Configuration Management Database)

·          REST/SOAP
API integration

·          Service
Catalogue configuration, for example, creating service requests for multiple
stakeholders (App teams, HR, Incident Management team, etc.)

·          ServiceNow
Portal configuration working in Angular JS.

·          Flow
Designer to build catalogue workflows / integrations.

·          Creating
and updating: Order Guides, Catalogue Items, Record Producers, Requested Items,
Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI
Script, Client Script, UI Policy, Data Imports and Transformation Maps.

·          Agile/Scrum/SAFe
methodology

·          At
least one of the following certifications:

o    CSA –
Certified ServiceNow Administrator