Senior Manager

Key Responsibilities

1. Client Onboarding & Relationship Management

• Manage end-to-end accommodation onboarding for students and professionals.
  
• Guide clients on property options, rental terms, documentation, deposits, and move-in processes.
  
• Coordinate with counselling and operations teams to ensure a seamless customer experience.
  

2. Property & Listing Management

• Onboard property partners, landlords, and housing providers.
  
• Maintain accurate property listings, pricing, availability, and inventory.
  
• Regularly audit listings to ensure accuracy and compliance.
  

3. Documentation & Compliance

• Manage rental agreements, booking confirmations, deposits, and refund policies.
  
• Ensure documentation complies with international accommodation standards.
  
• Maintain accurate records and coordinate with legal/compliance teams when required.
  

4. Sales & Revenue Growth

• Drive accommodation sales for students and working professionals.
  
• Develop pricing strategies, commission structures, and revenue plans.
  
• Collaborate with counselling and business development teams to improve conversions and upsell services.
  
• Monitor sales performance and achieve monthly targets.
  

5. Market Knowledge & Process Improvement

• Stay updated on global accommodation trends, platform operations, and property verification processes.
  
• Recommend process improvements and implement best practices to enhance operational efficiency.
  

Requirements

Required Skills & Experience

• 7-8 years of experience in international accommodation, student housing, or a related industry.
  
• Hands-on experience in client onboarding, property onboarding, and listing management.
  
• Strong knowledge of rental agreements, housing documentation, and compliance.
  
• Proven ability to drive sales, manage conversion funnels, and achieve targets.
  
• Excellent communication, negotiation, and stakeholder management skills.
  
• Self-driven with the ability to independently manage and grow the accommodation vertical.
  

Preferred Background

• Experience working with student housing or global accommodation platforms.
  
• Exposure to international markets such as the UK, Germany, Australia, Canada, or Europe.
  
• Prior experience assisting international students or expatriates is an added advantage.