Senior Officer, Branch Manager, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Lead and manage the daily operations of the branch to ensure seamless service delivery and operational excellence.
• Drive the branch's financial performance, sales targets, and customer acquisition strategies within the Consumer Banking Group.
• Coach, mentor, and motivate branch staff to foster a high-performance culture and support career development.
• Ensure strict adherence to regulatory requirements, risk management frameworks, and internal compliance policies.
• Resolve complex customer issues effectively to maintain high standards of customer satisfaction and brand loyalty.
• Collaborate with internal stakeholders to execute strategic distribution initiatives and business growth plans.

Requirements

• Proven experience in a leadership or managerial role within retail banking or consumer financial services.
• Demonstrated track record of driving sales performance, operational efficiency, and customer service excellence.
• In-depth knowledge of consumer banking products, wealth management, and financial regulatory standards.
• Strong interpersonal, communication, and stakeholder management capabilities.
• Excellent analytical, decision-making, and problem-solving skills.
• Relevant professional qualifications or equivalent industry experience in business or finance.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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