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Senior Salesforce Service Cloud Developer

salary Salary :

₹10 - 30 yearly

icon building Company : Weekday Ai
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Senior Salesforce Service Cloud Developer

Description

This role is for one of the Weekday's clients

Salary range: Rs 1000000 - Rs 3000000 (ie INR 10-30 LPA)

Min Experience: 8+ years

Location: Gurgaon

JobType: full-time



Requirements

Required Skills and Experience:

  • Experience in developing with Salesforce Service Cloud Voice and Amazon Connect Center.
  • Highly proficient in Apex, Visualforce (VF), and Lightning Web Components (LWC) development.

Primary Responsibilities:

  • Implement and support Service Cloud features including Service Console, Service Cloud Voice, Amazon Connect Center, Omni-Channel, Live Agent, and Knowledge Base.
  • Design and develop tailored solutions on the Salesforce Service Cloud platform to fulfill essential business functions, align with project goals, meet client requirements, and achieve company objectives.
  • Collaborate with IT teams and business stakeholders to gather requirements and convert them into technical specifications.
  • Conduct data modeling, system integration, and perform both automated and manual data migrations.
  • Create and maintain customized Apex and Visualforce code, Lightning components, and other relevant technologies to build robust applications.
  • Integrate Salesforce with external systems using REST and SOAP APIs, middleware, and third-party applications.
  • Implement and manage Salesforce workflows, validation rules, Process Builders, and other automation tools.
  • Ensure scalability, security, and performance of Salesforce applications.
  • Troubleshoot and resolve Salesforce-related technical issues.
  • Provide expert guidance and recommend best practices for integrating Salesforce with other systems.
  • Stay current with Salesforce releases, updates, new features, and industry best practices, applying this knowledge to ongoing development efforts.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • At least 8 years of experience as a Salesforce Developer, including a minimum of 3 years focused on Service Cloud.
  • Salesforce certifications such as Service Cloud Consultant, Platform Developer I & II, and Administrator are highly preferred.
  • Proficiency with Salesforce development tools and technologies, including Apex, Visualforce, Lightning Components, SOQL, and SOSL.
  • Extensive hands-on experience with Salesforce Service Cloud, particularly Service Cloud Voice and Amazon Connect Center.
  • Experience with Experience Cloud and AgentForce is a strong advantage.
  • Proven expertise in Salesforce integration patterns, including REST and SOAP APIs, data loaders, and third-party integration tools.
  • Ability to design and implement complex, scalable, secure, and maintainable Salesforce solutions.
  • Familiarity with Agile development methodologies.
  • Excellent problem-solving skills with the capacity to work independently and collaboratively within teams.
  • Strong communication and interpersonal abilities to effectively engage with stakeholders at various levels.
  • Demonstrated capability to handle multiple priorities and projects in a dynamic, fast-paced environment.

Essential Skills

Salesforce Developer, Service Cloud

Original job Senior Salesforce Service Cloud Developer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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