Senior Site Reliability Engineer - Application Support (SRE)

A Senior Site Reliability Engineer is responsible for ensuring the reliability, scalability, and operational excellence of our production systems. You operate at the intersection of software engineering and infrastructure. You have a senior technical role with broad impact across product engineering teams.

Responsibilities:

• Drive the design of resilient systems and develop processes that prevent incidents.

• Define Service Level Objectives (SLOs) and influence system architecture, system design and development to meet these SLOs.

• Lead incident response and raise the reliability bar in your feature area.

• Actively participate in incident management and work towards resolution with engineering.

• Troubleshoot and resolve complex production issues, collaborating with engineering teams.

• Engage with customers to provide technical support and address their concerns.

As a Senior Individual Contributor, you will own and lead for the whole team one specific process (e.g. incident management response, automatic alerting) and contribute to some other processes:

• Participate in application deployments, upgrades, and infrastructure monitoring.

• Help maintain code quality, organization, and automation.

• Document support procedures, runbooks, and incident reports.

• Contribute to documentation and knowledge sharing with both internal teams and customers

• Strong technical knowledge in at least one of these technologies:

• Front end technologies (e.g., HTML, CSS, JavaScript, Angular)

• Backend technologies (e.g. Java, microservices, Kafka)

• Data engineering (e.g. PostgreSQL, Snowflake, ETL)

• Experience with large cloud services and application infrastructure.

• Experience working with observability tools like datadog, dynatrace, or similar.

• Strong analytical and troubleshooting skills in a SaaS environment.

• Proven experience in incident management and resolution.

• Proficient in agentic development and operation

• Excellent communication and collaboration skills with technical and non-technical stakeholders.