Job Title : Senior Style Associate
Department : Retail Stores
Reports To : Store Manager
Role Summary : The Senior Style Associate leads by example, delivering exceptional
customer experiences, driving sales, and ensuring operational
excellence with a customer -focused mindset and adaptability.
Key
Responsibilitie
s
: Customer Focus
â Build and maintain strong customer relationships by
understanding their preferences and providing tailored
solutions.
â Address issues professionally and ensure customer needs are
met.
â Gather customer feedback to improve products and services
while addressing any concerns promptly.
Sales Mastery
â Responsible for achieving store sales targets.
â Drive solution -based sales by understanding customer needs
and offering relevant products and services.
â Focus on selling higher -value products to increase the
average transaction value.
â Use upselling and cross -selling techniques to enhance
customer engagement and meet sales targets.
â Demonstrate negotiation and objection -handling to convert
prospects into loyal customers.
Flexibility and Change Management
â Adapt to changing customer needs and share product and
customer insight with the team.
â Demonstrate problem -solving skills to address challenges and
manage resistance effectively.
â Show learning agility by quickly adopting new processes or
strategies to improve sales and service.
Decision -Making
â Utilize analytical thinking to make sound operational decisions.
â Independently manage store operations in the absence of the
Store Manager, ensuring smooth functioning.
Store Operations Excellence
â Prevent shrinkage by closely monitoring inventory levels and
minimizing discrepancies.
â Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product
turnover.
â Ensure accurate inventory records and adhere to operational
guidelines to maintain efficiency.
â Follow company policies, work processes, and enforce store
standard operating procedures (SOPs). Escalate any identified
bottlenecks.
Leadership Excellence
â Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional
resolutions.
â Lead by example in fostering accountability, goal -driven
performance, and ethical practices within the team.
â Assist in training and mentoring new and existing team
members to improve their understanding of products and
services.
Candidate
Requirement
: â Min HSC 2 years of retail experience/ Graduates with 2 years
of experience in retail.
â Must be above 20 years of age and below 35 years of age.
â Basic computer skills and microsoft office
â Proven track record of exceeding sales targets consistently
â Experience in providing exceptional customer service and
building strong customer relationships
â Experience in mentoring team members
â Experience in handling cash transactions and inventory
management
â Proficient in POS systems and other relevant retail
technologies
â Knowledge of visual merchandising principles
â Positive and enthusiastic attitude
â Excellent presentation and grooming standards
â Flexibility and adaptability to work varied shifts