Senior Style Associate - Phoenix Mall - Bangalore

Company : Kushals Retail

Job Type : Full Time

India

Number of Applicants

:

000+

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Job Description - Senior Style Associate - Phoenix Mall - Bangalore

Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional

customer experiences, driving sales, and ensuring operational

excellence with a customer -focused mindset and adaptability.

Key

Responsibilitie

s

: Customer Focus

â Build and maintain strong customer relationships by

understanding their preferences and providing tailored

solutions.

â Address issues professionally and ensure customer needs are

met.

â Gather customer feedback to improve products and services

while addressing any concerns promptly.

Sales Mastery

â Responsible for achieving store sales targets.

â Drive solution -based sales by understanding customer needs

and offering relevant products and services.

â Focus on selling higher -value products to increase the

average transaction value.

â Use upselling and cross -selling techniques to enhance

customer engagement and meet sales targets.

â Demonstrate negotiation and objection -handling to convert

prospects into loyal customers.

Flexibility and Change Management

â Adapt to changing customer needs and share product and

customer insight with the team.

â Demonstrate problem -solving skills to address challenges and

manage resistance effectively.

â Show learning agility by quickly adopting new processes or

strategies to improve sales and service.

Decision -Making

â Utilize analytical thinking to make sound operational decisions.

â Independently manage store operations in the absence of the

Store Manager, ensuring smooth functioning.

Store Operations Excellence

â Prevent shrinkage by closely monitoring inventory levels and

minimizing discrepancies.

â Assist the Store manager in managing inventory processes,

including replenishment, stock takes, and tracking product

turnover.

â Ensure accurate inventory records and adhere to operational

guidelines to maintain efficiency.

â Follow company policies, work processes, and enforce store

standard operating procedures (SOPs). Escalate any identified

bottlenecks.

Leadership Excellence

â Take charge of situations requiring immediate attention,

including escalated customer issues, and ensure professional

resolutions.

â Lead by example in fostering accountability, goal -driven

performance, and ethical practices within the team.

â Assist in training and mentoring new and existing team

members to improve their understanding of products and

services.

Candidate

Requirement

: â Min HSC 2 years of retail experience/ Graduates with 2 years

of experience in retail.

â Must be above 20 years of age and below 35 years of age.

â Basic computer skills and microsoft office

â Proven track record of exceeding sales targets consistently

â Experience in providing exceptional customer service and

building strong customer relationships

â Experience in mentoring team members

â Experience in handling cash transactions and inventory

management

â Proficient in POS systems and other relevant retail

technologies

â Knowledge of visual merchandising principles

â Positive and enthusiastic attitude

â Excellent presentation and grooming standards

â Flexibility and adaptability to work varied shifts

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