Requirements
KEY RESPONSIBILITIES:
• Monitor and manage daily health checks for servers, network devices, and storage systems.
• Provide L1 and L2 technical support—resolving issues related to user access, system performance, and basic configurations.
• Administer and troubleshoot VMware environments (virtual machines, ESXi hosts, vCenter).
• Configure and maintain VXL devices and Thin Clients across departments.
• Assist in managing Cisco switches and routers, including basic setup and troubleshooting.
• Coordinate with senior IT staff for escalations and more complex system/network issues.
• Ensure proper documentation of incidents, solutions, and system configurations.
• Participate in routine backups, patch management, and disaster recovery drills.
DESIRED SKILLS & EXPERIENCE:
• 1–3 years of experience in IT support or system administration.
• Solid understanding of virtualization (especially VMware products).
• VMware VCA/VCP or Cisco CCNA (SimpliVity / Nutanix), Exposure to ITIL practices
• Familiarity with Thin Client infrastructure and VXL systems.
• Working knowledge of Cisco hardware and basic networking concepts (IP addressing, VLANs, etc.).
• Comfortable with Windows Server environments and basic Active Directory functions.
• Excellent troubleshooting abilities and clear communication skills.
PREFERRED QUALIFICATIONS:
• Certifications such as VMware VCA/VCP or Cisco CCNA are highly desirable.
• Exposure to ITIL practices is a plus.