Job Description:

Key Responsibilities –  SAP AMS Service Delivery Manager( SDM )
Location : Bangalore
L level : L4
Project Delivery & Governance
•    Manage AMS Projects as Service Delivery Manager 
•    Develop project plans, schedules, resource plans, and risk registers.
•    Ensure SLA, tickets resolution and customer communication. 
•    Establish project governance frameworks and reporting mechanisms.
•    Track project progress and proactively manage risks and dependencies.
Stakeholder Management
•    Engage with customer stakeholders and leadership teams.
•    Conduct governance reviews, steering committee meetings, and status reporting.
•    Manage client expectations and ensure high customer satisfaction.
Financial Management
•    Monitor project budgets, revenues, margins, and forecasting.
•    Manage resource utilization and cost optimization initiatives.
•    Track change requests and revenue opportunities.
Team Leadership
•    Lead SAP cross-functional teams including functional, technical, and support resources.
•    Mentor project leads and team members.
•    Drive performance management and team development initiatives.
Risk & Compliance
•    Identify project risks and implement mitigation plans.
•    Manage escalation handling and issue resolution.
Required Skills
•    Strong Project Management experience in IT Services.
•    Experience in AMS, SAP, ERP, Cloud, or Digital Transformation projects.
•    Expertise in project planning and execution methodologies.
•    Strong stakeholder and customer management skills.
•    Knowledge of Agile, Waterfall, and Hybrid delivery models.
•    Excellent communication and presentation skills.
Delivery Leadership
•    Own delivery of multiple projects/programs across accounts.
•    Ensure adherence to delivery frameworks, quality standards, and governance processes.
•    Drive operational excellence across AMS and project portfolios.
•    Manage large teams across geographies.
Account & Customer Management
•    Act as the primary delivery partner for strategic clients.
•    Build strong executive-level customer relationships.
•    Lead business reviews and executive governance meetings.
•    Drive customer satisfaction and retention initiatives.
Portfolio & Program Management
•    Manage a portfolio of projects with responsibility for delivery, quality, and profitability.
•    Oversee project health, risks, dependencies, and escalations.
•    Ensure SLA compliance and service excellence.
Financial & Commercial Management
•    Drive revenue growth, margin improvement, and cost optimization.
•    Identify opportunities for upselling, cross-selling, and new business growth.
•    Manage contracts, renewals, and commercial negotiations.
People Management
•    Lead and mentor project managers and delivery leads.
•    Support talent development, succession planning, and capability building.
•    Drive employee engagement and retention programs.
Strategic Initiatives
•    Support organizational transformation programs.
•    Implement automation, process improvements, and innovation initiatives.
•    Drive continuous service improvement and operational maturity.
Required Skills
•    Strong experience in IT Delivery Management and Portfolio Management.
•    Experience managing AMS, SAP, ERP, Cloud, Infrastructure, or Digital programs.
•    Exposure to multi-million-dollar engagements.
•    Expertise in delivery governance and operational excellence.
•    Strong client-facing and leadership capabilities.
•    Excellent financial and commercial management skills.
•    Experience handling global customers and distributed teams.
Key Performance Indicators (KPIs)
•    Portfolio Delivery Health
•    Revenue Growth
•    Gross Margin Achievement
•    Customer Satisfaction (CSAT)
•    SLA Compliance
•    New Business Growth
•    Delivery Excellence Metrics
Preferred Domain Exposure
•    SAP S/4HANA
•    AMS & Managed Services
•    Manufacturing, Retail, Automotive, Pharmaceutical, and BFSI domains

We transform. SAP® solutions into Value

For any questions related to Job Description, you may connect with below specified contact from Recruiting.

Recruiter Name: Aravind Botla

Recruiter Email ID: [email protected]

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.