ServiceNow Developer

Area(s) of responsibility

Skills: ServiceNow Developer (ITSM/ ITOM/ HRSD/ App engine)

Experience: 2-5 years

Location: Gurgaon(Manesar)

Key Responsibilities

• Design, develop, and implement ServiceNow solutions across ITSM, ITOM, HRSD, App Engine, or other modules as per business needs.


• Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.


• Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.


• Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.


• Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.


• Maintain platform stability, performance, and upgrades including patch management and version upgrades.


• Create and maintain technical documentation, including solution designs and user guides.


• Follow ServiceNow best practices and ensure security and compliance standards are met.


• Troubleshoot issues, perform root cause analysis, and provide ongoing support.

Required Skills & Experience

• Hands-on experience as a ServiceNow Developer (minimum 2+ years).


• Strong knowledge of ServiceNow core platform features and capabilities.


• Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred).


• Experience in at least one or more modules: ITSM, ITOM,HRSD, App Engine


• Knowledge of integrations (REST/SOAP APIs, web services, LDAP, SSO, etc.).


• Familiarity with ServiceNow Studio, Update Sets, Flow Designer, Service Portal development.


• Experience with platform upgrades, performance tuning, and troubleshooting.


• Good understanding of ITIL/ITSM processes.


• Strong communication and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).


• One or more advanced certifications (CIS–ITSM, CIS–HRSD, CIS–Discovery, etc.).


• Experience with Agile/Scrum methodology.


• Exposure to ServiceNow App Engine / custom application development.

Soft Skills

• Strong analytical and logical thinking.


• Ability to work independently and in teams.


• Proactive in identifying opportunities for process improvement.


• Excellent communication and interpersonal skills.