ServiceNow Lead

Area(s) of responsibility

Skills: ServiceNow Developer(ITSM, CSM, Integration, Now Assist, Gen AI)

Experience: 6-9 years

Location: Noida

Job description

 Effectively working with stakeholders both internally and externally to the organization.

• Understand business requirements and implement technical requirements while working with standard design principles.


• Engage with the Architect and Team Leads to produce high-level and /or detailed design of requirements.


• Estimating development effort for requirements.


• Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM,ITAM and Now Assist with Integrations)


• Drive process optimization, efficiencies and productivity using automation


• Act as a mentor to support less experienced colleague


• Strong understanding of ServiceNow best practices


• Proven track record from developing and operating ServiceNow (7+ years)


• Experience of working with Integrations, E-bonding is preferred


• Strong analytical skills, communication, and presentation skills


• Ability to manage customer and stakeholder expectations. Consultancy experience will be advantageous


• Have the drive and determination to learn and continuously share your knowledge with others

 Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).


• One or more advanced certifications (CIS ITSM, CIS HRSD, CIS Discovery, etc.).


• Experience with Agile/Scrum methodology.


• Exposure to ServiceNow App Engine / custom application development.

Soft Skills

• Strong analytical and logical thinking.


• Ability to work independently and in teams.


• Proactive in identifying opportunities for process improvement.


• Excellent communication and interpersonal skills.