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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Senior Technical Consultant – ITSM based in India.
This role is a senior, client-facing technical consulting position focused on delivering end-to-end ServiceNow solutions that enable enterprise digital transformation. You will work across ITSM, ITOM, and Service Portal implementations, translating complex business requirements into scalable, high-performing platform solutions. The role involves direct engagement with stakeholders, leading workshops, and shaping solution design from discovery through delivery. You will play a key role in configuring, customizing, and integrating ServiceNow applications to meet evolving client needs in fast-paced environments. This position also requires strong technical ownership, ensuring platform reliability, maintainability, and alignment with best practices. You will collaborate closely with cross-functional teams while also mentoring junior consultants and contributing to delivery excellence. It is an opportunity to work on impactful enterprise programs where technical depth and communication skills are equally critical.
Accountabilities:
- Lead the design, configuration, and customization of ServiceNow solutions across ITSM, ITOM (Discovery, CMDB), Service Portal, and related modules.
- Translate business and client requirements into detailed user stories, technical tasks, and scalable platform solutions.
- Deliver end-to-end implementation activities including scripting, workflow development, UI policies, business rules, and client scripts.
- Design and support integrations using REST, SOAP, and MID Server technologies across enterprise systems.
- Conduct client workshops, demos, and requirement-gathering sessions to ensure clear alignment between business needs and technical delivery.
- Maintain and enhance CMDB and Discovery processes to ensure data accuracy and operational integrity.
- Collaborate with internal teams and stakeholders to ensure high-quality, on-time delivery of ServiceNow projects.
- Mentor junior developers and provide technical guidance on best practices and platform capabilities.
- Actively participate in Agile ceremonies including sprint planning, backlog grooming, and delivery reviews.
Requirements:
- 7+ years of hands-on experience with ServiceNow development, implementation, and consulting.
- Strong expertise in ITSM, ITOM (Discovery, CMDB), Service Portal, and Hardware Asset Management (HAM).
- Proven ability to design and customize ServiceNow applications using scripting, workflows, business rules, UI policies, and related tools.
- Experience in building and supporting integrations using REST, SOAP, and MID Server architecture.
- Strong understanding of CMDB structure, Discovery processes, and enterprise service management best practices.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Experience working in Agile delivery environments with strong collaboration across distributed teams.
- ServiceNow certifications such as System Administrator, Application Developer, or Implementation Specialist are highly preferred.
- Exposure to additional modules such as HRSD or GRC is an advantage.
- Strong problem-solving skills with the ability to manage multiple priorities in client-facing environments.
Benefits:
- Competitive compensation package aligned with senior consulting expertise.
- Comprehensive health insurance coverage, including options for dependents.
- Paid time off, company holidays, and additional leave benefits as per policy.
- Flexible working arrangements supporting work-life balance.
- Learning and development programs, including certification sponsorship and upskilling opportunities.
- Employee wellness initiatives focused on physical and mental well-being.
- Retirement and statutory benefits in accordance with local regulations.
- Inclusive, collaborative, and people-first work culture.
- Exposure to large-scale enterprise ServiceNow transformation programs and global clients.
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