ServiceNow Technical Success Consultant

As a Technical Success
Consultant, you will be supporting projects deploying
ServiceNow based solutions for Veracity clients
globally.

As part of the
broader project team, responsibilities will include liaising
directly with clients to identify and document their
requirements and the configuration and development of software
to meet those requirements.

• 
  More than 4
  years of working experience in production
  support or managed services.
  
  
  
  
• 
  Well versed
  with ITIL processes and ServiceNow ITSM
  application.
  
  
• 
  Good debugging
  skills.
  
  
• 
  Proactive
  communication skills.
  
  
  

Key
Responsibilities

• Must have strong
  knowledge on ServiceNow fundamentals, configuration &
  scripting.
  
  
• 
  
  Strong
  experience and understanding of ITIL and ITSM, E.g.,
  Incident vs Request and Request vs
  Change
  
  
• 
  
  Must be
  strong in client interactions for
  debugging the issues and suggesting
  solutions.
  
  
  
• 
  
  Must work on
  the enhancements as per the client
  requirements.
  
  
  
• 
  Work on
  assigned activity/task with other team
  members in the project and own a distinct
  aspect of the project
  
  
  
• 
  Take charge of
  finding information sources, gathering, and interpreting
  problem statement, execute analysis and present findings
  to team members and stakeholders
  
  
  
  
• 
  Work
  collaboratively with the team & project manager to
  deliver assigned work on time
  
  
  
  
• 
  Maintain an
  effective and proactive follow -up & updates with
  stakeholders
  
  
• 
  Perform and
  organise ongoing support for customers such as report
  building, data quality, new integrations,
  etc.
  
  
• 
  Configuring, developing and
  testing solutions on the platform to meet business
  requirements
  
  
• 
  Maintain high
  customer satisfaction through the delivery of
  high -quality, timely and thorough solutions to our
  clients
  
  
• 
  Working with
  our process owners to identify opportunities
  for improvement 
  
  
  
• 
  Engage with
  clients to provide advice to solve problems & create
  value
  
  
• 
  Coordinate
  training & workshop
  
  
  
• 
  Collaborate
  with the project team to deliver the project
  efficiently
  
  
• 
  Educating our
  users on how to use the platform
  best 
  
  
• 
  Assisting our
  Business Analysts and Senior Developers and providing ad
  hoc support to the Team where
  required
  
  
• 
  
  
  Enhance
  & increase ServiceNow knowledge
  by doing continuous learning,
  training and
  certification