Shift Lead – Employee Transportation Services (ETS)

Summary

Responsibilities

• Oversee the complete lifecycle of employee transportation, including shift handovers and login/logout coordination.
  
• Design, sequence, and optimize travel routes while managing vehicle assignments and driver scheduling.
  
• Track live trips in real-time to promptly address issues such as delays, mechanical failures, driver absences, and unexpected demands.
  
• Guarantee compliance with On-Time Arrival and Departure (OTA/OTD) service standards.
  
• Facilitate seamless communication between fleet partners, drivers, security personnel, and client transport teams.
  
• Supervise vehicle readiness, utilization rates, GPS tracking, documentation, and adherence to safety protocols.
  
• Generate shift-specific management information system (MIS) reports and perform root-cause analysis on any service disruptions.
  

• Possess a minimum of 7 to 8 years of direct experience in ETS or employee transportation operations.
  
• Demonstrate advanced proficiency in route planning and optimization strategies.
  
• Hold mandatory working knowledge of MoveInSync and/or RouteMatic platforms.
  
• Show proven capability in rostering, fleet deployment, vendor relations, and managing high-volume logistics.
  
• Exhibit strong skills in stakeholder engagement and managing escalations effectively.
  
• Be fully fluent in Telugu, Hindi, and English.
  
• Maintain a solid command of Excel or Google Sheets for operational reporting and MIS analysis.
  

Preferred Experience

• Background in managing night shifts or 24/7 transportation services within the BPO, IT, or ITES sectors.
  
• Experience overseeing fleet partner relationships, ensuring safety compliance, and leading transport technology transitions.
  
• Proven track record in supervising ground coordinators and fleet supervisors.