Site Reliability Engineer

Responsibilities

• Own the end-to-end reliability of Syfe’s production platform, ensuring high availability, performance, and operational stability.
  
• Work with a Kubernetes-native, multi-region platform across Singapore, Hong Kong, and Sydney, supporting a regulated digital wealth-management product.
  
• Operate as a senior individual contributor, defining measurable reliability standards and building systems, automation, and processes to maintain them.
  
• Define and drive SLIs, SLOs, and error budgets across critical services, partnering with product and engineering teams to balance velocity and stability.
  
• Own the on-call, escalation, and incident-response program, including incident command, blameless postmortems, RCA tracking, and reducing MTTD and MTTR.
  
• Own the reliability of the AWS EKS-based deployment platform, including GitOps with ArgoCD, Helm-based release configuration, and Infrastructure as Code using Terraform/OpenTofu.
  
• Ensure deployments are safe, progressive, and reversible, with strong rollout and rollback mechanisms.
  
• Build and continuously improve the observability stack using tools such as Datadog, Grafana, VictoriaMetrics, and ClickHouse.
  
• Develop meaningful dashboards, actionable alerts, and monitoring practices while reducing unnecessary alert noise.
  
• Lead capacity planning, scalability analysis, failure-mode analysis, disaster recovery, and business continuity planning across regions.
  
• Plan and conduct game days and chaos engineering exercises to validate system resilience and recovery processes.
  
• Identify operational toil and eliminate it through automation, self-service tooling, and improved engineering practices.
  
• Strengthen production safety, including deployment guardrails, rollback processes, and secrets management using HashiCorp Vault.
  
• Partner with engineering teams to improve production readiness and service reliability before systems are deployed to production.
  
• Drive reliability through hands-on engineering, design reviews, production-readiness reviews, runbooks, and technical documentation.
  
• Mentor engineers and influence engineering teams to adopt SRE best practices and build a strong culture of production ownership.