Sky - Team Member - Training-HO & SUPPORT-Training

JD – CEC Trainer Lead

• Exceptional interpersonal and communication skills


• Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.


• Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training 


• Drive NPS/sales target (wherever applicable) and implementation of strategies devised for process. 


• Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.


• Monitor calls on functional and behavioral parameters. 


• Has handled Nesting & OJT batches


• Excellent coaching and mentoring techniques


• Is able to identify Training needs based on call evaluation/ gap in product and process understanding

 Candidate Profile

• Minimum education – Graduate/Undergraduate with minimum of 3years experience 


• Should be a Trainer  with 3-5 Years in Training preferably with BFSI experience


• Must have excellent presentation and communication skills


• Having a team handling experience would be desirable