SM |Training|Popeyes Regional Training| North

Training & Development

• Managing and Strengthening Team Member and Manager level Training

• Identifying training needs and preparing monthly/ quarterly training calendars

• Improving the levels of product quality and guest experience

• Improving Staff behaviour/ guest interactions and concern handling

• Re-enforcing Popeyes brand standards 

• Promoting Cross Training and developing Station Champions/ Buddy Trainers across stores

• Managing new product launches and recipe changes

• Measuring and reporting training effectiveness

• Using technology for blended training approach

• Ensuring adherence to training and promotion processes as per the SOPs

Customer Service

• Managing Guest Service Training modules - roll out and evaluation               

• Integrating guest experience elements and work on reducing guest concerns to improve the OSAT

• Integrating Guest concerns and work on top 3 issues

• Manage Quality and TAT of Concern handling 

• Managing regional Guest Escalations

Visits and Audits

• Training store managers on REV guidelines

• Conducting regular REV audits 

• Reviewing store training health

Projects

• Conducting Campus Interviews 

• Leading new regional projects 

• Suggesting and implementing Process Improvements in Training, Operations and processes related to Restaurant Operations, Guest Services, Sales and Cost

Others

• Developing regional trainers

• Other tasks/ responsibilities as maybe assigned

Qualification: Post Graduate/ Graduate

Experience: 8-10 years of relevant experience in the field of QSR Operations and Skill based Training